Send Thank you to your Guest for the 5-star Review Template and Trigger

Getting a 5-star review is exciting. Follow these steps to set up an automatic thank-you message templates and triggers for your guests.

To read more about triggers, check out our Trigger overview support article. We've created a number of Template and Trigger Examples to help get you started.

Important: Don't use platform proxy emails, such as "joe.blow.12345@messages.airbnb.com"—these aren't real addresses and don't reliably work for direct communication. Instead, consider using OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.

• Email Template
• Channel Template
• SMS Template
• Create Trigger
  • Variations

Email Template

Create an email template by navigating to Settings > Templates > Email tab > click the + Create Email Template button > select the "Booking" option. Copy and paste the following values into your new Email template.

Thank you to Your Channel Guest With Contact Information for the 5-star Review Email Template

{MYCOFULL}

{MYEMAIL}

{CFULL}

{CEMAIL}

Thank you for your {REVSTARS} on {BSOURCE} for your {PDISPNAME}, {BARR} to {BDEP} stay!

Hi {CFIRST},

Thank you for leaving a {REVSTARS} on {BSOURCE} for your {PDISPNAME}, {BARR} to {BDEP} stay!

As a token of our appreciation, use our returning guest discount code, RETURNGUEST, to receive a 10% discount on your next stay at {PDISPNAME}, when booked on {MYURL}.

Again, thank you {CFIRST} for choosing {PDISPNAME}, and we look forward to hosting you again soon.

{MYFIRST}

Channel Template

Create a channel template by navigating to Settings > Templates > Channel tab > click the + Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template.

Name:

Thank you to Your Channel Guest Without Contact Information for the 5-star Review Channel Template

Body:

Hi {CFIRST},

Thank you for leaving a {REVSTARS} on {BSOURCE} for your {PDISPNAME}, {BARR} to {BDEP} stay!

Again, thank you {CFIRST} for choosing {PDISPNAME}, and we look forward to hosting you again soon.

{MYFIRST}

Channel template preview:

SMS Template

Create an SMS template by navigating to Settings > Templates > SMS tab > click the + Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.

Name:

Thank you to Your Channel Guest With Contact Information for the 5-star Review SMS Template

To:

{CPHONE}

Body:

{CFIRST}, thank you for leaving a {REVSTARS} on {BSOURCE} for your {PDISPNAME}, {BARR} to {BDEP} stay! Looking forward to hosting you again soon. 😁 {MYFIRST}

SMS template preview:

Create Trigger

Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger.

Type: Immediate

Immediate:

Booking > Booking review received

Listing Site is one of > Vrbo or Your Personal Website
Email Address on File Status is one of > Has real email address
Review Status is one of Reviewed - 5 stars

Thank you to Your Channel Guest Without Contact Information for the 5-star Review Email Template

Trigger example:

Variations

How you configure your trigger allows you a great deal of flexibility in guest communication. Your trigger options all share these common settings:

• Type: Immediate
• Trigger: Booking > Booking review received
• Condition: Review Status is one of > Reviewed - 5 stars

Then configure based on your contact information collection:

Without guest contact information (Airbnb, Booking.com):

• Condition: Listing Site is one of > Airbnb, Booking.com
• Action: Send "Thank You for 5-Star Review" channel message template

With guest contact information (Vrbo, direct bookings):

• Conditions:
  • Listing Site is one of > Vrbo or Your Personal Website
  • Email Address on File Status is one of > Has real email address
• Action: Send "Thank You for 5-Star Review" email or SMS template