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  • Blog

    If you're an OwnerRez enthusiast, why not get rewarded for sharing the platform you love? Our Affiliate Program (/support/articles/affiliate-program) is designed for users like you—passionate about vacation rental management and eager to help others succeed. Whether you're a seasoned consultant or just starting out, the program offers a great way to earn extra income while promoting a tool you al...
  • Blog

    Happy Valentine's Day! Today is the perfect day to reflect on love, connection, and all the unique ways people celebrate. But beyond the red roses and chocolate-covered strawberries, there's quite a bit happening in the vacation rental world this week. So, let's take a look.

    Evermore Orlando Resort and Hilton Honors just made a perfect match! Hilton Honors members can now earn and redeem points a...

  • Blog

    From luxury brand investments, new local tax measures, and a top industry event on the horizon, this week's vacation rental headlines reflect the continued investment and growth in the vacation rental space. Let's take a look.

    Exclusive Resorts has taken a minority stake in Accor's Onefinestay () , expandi...

  • Pages

    Why put up with software that you can't trust? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have already moved from iGMS to OwnerRez and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review boards (#rating-boards) say about OwnerRez versus iGMS.

    Don't just take our...

  • Pages

    Why pay more for software that doesn't deliver on the basics? Switch to the #1-rated vacation rental software in the industry, with 20+ direct channel partnerships. Hundreds of customers have already moved from Smoobu to OwnerRez, and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review boards (#rating-boards)...

  • Pages

    Tired of connection issues and buggy software? Switch to the #1-rated vacation rental software in the industry. Many former Hospitable users are now thriving with OwnerRez, and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review boards (#rating-boards) say about OwnerRez versus Hospitable.

    Don't take our w...

  • Blog

    On Monday, I started a "Midsummer Updates" series to highlight the raft of changes that were released over the past 6 weeks. Today we'll cover the 16 updates that went out on the week of July 12th which is mostly bug fixes and small tweaks.

    * Enhancements & Tweaks
    * Bug Fixes Enhancements & Tweaks

    No new features this week, so let's jump right into enhancements!

    Do you use FloridaRentals.c...

  • Blog

    Hey everybody! I hope 2022 has started out strong for your vacation rental business. The biggest surge in vacation rental business always happens in the first quarter of every year, so hopefully, you're riding that wave! 🏄‍♀️🌊

    This past week, we've continued doing a lot of low-level work on our infrastructure. OwnerRez continues to experience a lot of growth, so we've taken some time in this...

  • Blog

    Recently, our CEO, Paul Waldschmidt, sat down with Matt Landau to discuss Paul's 10-year long obsession with speed, performance, and building relationships the old-fashioned way.

    In case you've been living under a rock, Matt Landau is a big deal in the vacation rental industry. His Unlocked podcast is the biggest podcast in the industry, but that's only one of Matt's many roles, campaigns, and m...

  • Forums

    When doing a search for bookings, it would be helpful to allow for using partial names rather than needing to type either the whole first or whole last name completely (and therefore with the exact and correct spelling). 

     

    Situation #1) Because often times guests have oddly spelled names, so if you're off by a letter or two, currently nothing comes up in your search and you're kind of scre...

  • Blog

    Happy Hump Day! 🐪 Although, I'm getting this out late, so it's probably already past Hump Day for our European and Asian users.

    Last week, we mostly worked on major updates that aren't quite finished - long term stuff - but there were a few things that went out, so let's take a second to go over them...

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    There is now a Channe...

  • Blog

    Hump Day is here, so let's talk updates! 🐪

    We put out 21 changes this past week all of which were enhancements or bug fixes. No new features. It's good to have a clean-up week!

    * Enhancements & Tweaks
    * Bug Fixes Enhancements and Tweaks

    Our Listing Quality Analyzer (under the Tools menu) is pretty cool. You can use it to see where your properties have incomplete listing content, rates, ru...

  • Blog

    It's Wednesday - cheers on getting halfway through the week! Some major updates came out this past week, and we're excited to finally be about to talk about them. In total, there were 17 updates for the past week, so we better get right to it.

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    For a long time, one of the biggest complaints about our Hosted Websites has been th...

  • Forums

    After some research into this topic, I'm afraid we will not be able to move forward with this request at this time. There are existing workarounds available.

    A big driver for that decision is that Vrbo doesn't support percentage-based cancellation fees through their API. Your main options are to set your Cancellation Policy below 100%, or use rate adjustments to build buffer pricing into all bo...

  • Forums

    Hi There,

    I've been using ownerreservations.com for a few weeks now and thought I'd share my initial feedback.

    Overall, I think the site is awesome! I'm new to the vacation house rental business, and using your web site has really made it much easier for me to manage my workflow and generate professional looking quotes to prospective renters.

    I know you're working on the quote generation engine...

  • Forums

    Hi again BlueMtnCabins,

    You're right - we're completely empty on articles about security deposits. We're adding bunches all the time, but still haven't covered that area!

    Okay, instead of writing out a book by hand, I found scads of support tickets I could steal from. Here are some relevant paragraphs...

    Our security deposit follows the hotel model of putting a "hold" on the guest's credit card...

  • Blog

    @BlueMtnCabins: Not yet, no. That's on the list to do, but honestly it's towards the back of the list. We want to mostly stress the collection and storage parts of it, right now, because so many of your reviews will be on other marketing channels. And that's what you want to push - guests leaving reviews on other listing sites. That's where the lion's share of your booking traffic comes from, so...
  • Forums

    Hi Marinas Edge,

    All refunds have to be "linked" to a previous payments. That's not our rule, that's a rule that the processing banks establish. In order to do "unlinked" refunds, you have to be credit checked for a different system. That's why our refund screen requires that you select a payment to link the refund too.

    That being said, refunds should work on expired cards. Did you try proces...

  • Blog

    Market Maker's data comes from VRBO's internal system. Actually, it's likely the best and most accurate data of any pricing system out there. One key metric they have access to that PL/BP/WH don't is *demand* -- as in the number of searches being performed. Other pricing providers are predictive (based on calendars of events) and/or reactive (based on price movement of other listings in your area);...
  • Forums

    I've been hesitant to switch away from standard cable because our market sees a high number of retirees and there's a technological barrier to using streaming apps. Not to mention that they all want to watch their Fox News. :P I have to stay on top of the cable company because the bill will go up every year if I don't call them and negotiate a new discounted bundle, but if I do that, fortunately, t...