Why everyone chooses OwnerRez over iGMS
Why put up with software that you can't trust? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have already moved from iGMS to OwnerRez and it's easy to see why.
Compare our features, support, and cost to theirs.
See what independent review boards say about OwnerRez versus iGMS.
What Customers Are Saying
Don’t just take our word for it. iGMS users continue to switch to OwnerRez for unmatched support and industry-leading, lightning-fast connections with over 20 vacation rental channels. Here’s what a few real users have to say about iGMS:
"Filled with unreliable and unstable functionalities"
"iGMS randomly unblocked our property several times (we blocked due to long term tenant). This issue caused a booking on the day of that cannot be cancelled, ultimately causing monetary damage to our company."
"Waste of time and money"
"Very poor. It cost me hundreds of dollars due to double bookings and having cancel reservations ruining my ratings."
"STOP using this now.. completely awful support service"
"It's been terrible, i had my property listed and unlisted by this software and it cause my reservations to be messed up causing me to lose two reservations and payouts."
Feature Comparison
OwnerRez was built from the ground up to serve power users, providing elite features and flexibility. iGMS struggles to keep up due to outdated channel connections and only a few integration options.
| Feature | OwnerRez | iGMS |
|---|---|---|
| Channel Manager - Size of Network | 25 and counting, including all the top vacation rental OTAs and an extensive network of regional listing sites | Only 3 direct integrations. To list on additional sites, you must use an iCal connection, which significantly increases the chance for double bookings. iCal is an outdated method that was developed in the 90s. |
| Channel Manager - Connection Style | Direct partnerships, built entirely in-house, lightning fast and deeply invested in | Very limited, only 3 API connected channels. |
| Channel Manager - Awards and Accolades | Multi-year awards for Elite and Preferred Plus. These are awards given by Airbnb and VRBO to only their top partners. | Preferred Plus Partner with Airbnb but not named on VRBO’s Elite partner list for 2025. |
| Channel Manager - Google Vacation Rentals | Yes | No |
| Channel Manager - Internal API for smaller OTAs | Yes, providing direct access to Hopper, Houfy, GetAwayGoGo, Whimstay, FloridaRentals, HomeToGo and many more regional listing sites. | No |
| Direct Booking Website | Yes, transparent pricing | Yes |
| Direct Booking Website - Design | Yes, multiple templates, can 100% customize after selecting | Yes |
| Direct Booking Website - SEO | Highly optimized for SEO, built on years of industry experience | Yes |
| Direct Booking Website - Responsive (mobile, tablet, desktop sizes) | Yes, looks beautiful at every screen size | Yes |
| Direct Booking Website - WordPress options | Yes, use our plugin to create your own custom experience | Yes |
| Direct Booking Website - WordPress designers/builders | Yes, network of recommended experts | No |
| Direct Booking Website - Custom options | Yes, API access for custom website builders | No information provided |
| Direct Booking Website - Custom designers/builders | Yes, network of recommended experts | No |
| Accounting | Rich accounting tools with full invoicing, payments, refunds and balance management | Yes, but limited |
| Accounting - Deposit syncing | Yes, for Airbnb and Stripe, full "to the penny" detail including fees and adjustments | No information provided |
| Accounting - Payment processing | 20+ processors and gateways | Only one option |
| Accounting - Guest forms, custom scenarios | Hosted forms for payments, security deposits, insurance and other things, even if you don't have a website | No information provided |
| Accounting - QuickBooks direct integration | Yes | No |
| Built-In Renter Agreements | Yes, fully hosted and free for all users | Yes |
| Messaging | Yes, sophisticated triggers, unified inbox | Yes |
| Other Integrations | 100+ certified partners and integrations (Everyone loves to build apps for OwnerRez! ❤) |
Less than 20 |
| Automation | Powerful automation tools that streamline messaging, tasks, door codes, security deposits, rental agreements, and more. | Yes |
| AI | Rezzy AI automatically reads incoming guest messages, suggests intelligent responses, and flags important tasks so you stay one step ahead without lifting a finger. | AI help with guest messaging |
Support Comparison
A consistent complaint we've heard from iGMS users is poor support, with users saying, "Sometimes the chat support is not responsive" and "I spent 2 days setting up my accounts only to find that the support is non-existent." At OwnerRez, every member of our Customer Support department is trained in our core principles, like "create happiness" and "one touch solve," so you get fast, thoughtful help from real experts. We've also built thousands of articles and detailed walk-throughs in-house to help you quickly find an answer to your question.
| Feature | OwnerRez | iGMS |
|---|---|---|
| Onboarding | Free 1-on-1 video setup call with your own Onboarding specialist and dedicated personal setup time. A 14-day free trial is also available to ensure it's a good fit for your business. | Free onboarding and a 14-day free trial |
| Switching Over | Special ProConnect and ProTransfer programs to move your data from iGMS (or another PMS) on your behalf | It is unclear how much data is transferable, but dedicated help is available for onboarding. |
| Phone Support | Yes! Dedicated Engagement specialists, on the phone, at a time of your choosing | Phone support is only available in the highest-priced tiers. |
| Helpdesk (tickets/email) | 1-2 day average response time, detailed "one touch solve" answers | Yes, however, when speaking about the quality of their support, one reviewer said, "Their customer service is terrible. On multiple occasions, I have sent them details and screen shots to show the problems their glitches have created, and they consistently find a way to blame every issue on user error." |
| Support Center Articles | Thousands of articles, detailed walk-throughs, built and managed in-house | Yes |
| Support Center Videos | 75+ walk-through videos | Yes |
| User Feedback / Requests | Active "Feature Request" forum, built and managed in-house, monitored weekly by planning and engineering teams | Yes |
| Community / Forum | Active internal forum built and managed in-house, monitored and responded to daily by Helpdesk team. Also active in other community forums hosted elsewhere. | Yes |
| In-Person Engagement | We attend many conferences per year and talk to our users directly about what they like and dislike. We also sponsor small user hangouts and other regional events. | Yes |
Cost Comparison
They say you get what you pay for, but not with iGMS. Despite the higher price, it falls short on reliability, speed, and support for both small owners and large property managers. With OwnerRez, you get better value at every level, and we lay out every cost up front so you can make an informed decision. What you see is what you get, no surprises, no gimmicks, just honest pricing designed to fit your business.
| Feature | OwnerRez | iGMS |
|---|---|---|
| Booking Commission/Fee | Free! Booking commissions are evil, and we've maintained a hard stance on this for years. | Same as OwnerRez |
| Base Monthly Price for Homeowner (1–5 properties) | $40 – $88 | $27-$135 |
| Base Monthly Price for Small PM (6–20 properties) | $96 – $196 | $162-$320 |
| Base Monthly Price for Medium PM (21–50 properties) | $202 – $374 | $336-800 |
| Base Monthly Price for Large PM (51–100 properties) | $378 – $573 | $816-$1,600 |
| Base Monthly Price for Very Large PM (101–500 properties) | $576 – $1,472 | $1,616-$8,000 |
The Independent Review Boards Agree
Every independent review board (Gartner Digital, Capterra, SoftwareAdvice) rates OwnerRez significantly higher than iGMS. Let's take a look at the charts!
The following chart shows vacation rental software products with the highest value-for-money and functionality ratings based on Capterra's vacation rental analysis. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right). OwnerRez is at the top. iGMS is at the very bottom.
SoftwareAdvice.com interviews real software users to highlight North America's top-rated vacation rental software products. The following chart shows OwnerRez as a leader in customer satisfaction and right near the top of usability, earning one of the top overall positions in vacation rental software. iGMS is closer to the bottom in both categories.
Over at GetApp, OwnerRez received one of the highest ranks among all vacation rental software products. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. The following chart shows the score OwnerRez received (95 out of 100). iGMS received a score of 81.
Stop wasting time with unreliable software, and switch to OwnerRez today!
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Make the switch nowWhat our customers are saying
OwnerRez is the world's most powerful vacation rental management platform and
the foundation that homeowners and PMs rely on.
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Rated 5.0 out of 5 based on 330 reviews