A new year is here, making January the perfect time to revisit your vacation rental operations and take a fresh look at your OwnerRez setup. 🎆 As plans for the year ahead come together, we've put together a strong lineup of webinars to help you review, refine, and improve your day-to-day workflows.
This month's webinar schedule includes live Demos, Q&A sessions, and Focus Sessions covering topic...
Updates
* Add support for new Airbnb fee types (pet, short stay)
* Add support for Air guest fee and pet number
* Switch channel bridge to new Airbnb transaction API's
* Release Airbnb Automatic 5-Star Reviews
* Forums overhaul and modernized layout
* Allow html on inquiry comments
* Clarify channel booking merge blocked message when it's blocked by different dates
* Fix rate calendar to s...
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Truvi (formerly Superhog) () provides OwnerRez clients with risk management, damage protection up to 5 million, and industry-leading incident resolution services.
Truvi enables a growing ecosystem of hosts, op...
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Safely () offers to OwnerRez clients the ability to purchase primary insurance that covers all damages, liability, and any guest-caused incidents arising from a vacation rental operation.
It is often challenging to properly insure a vacation...
When you are transitioning from your old site, the biggest consideration is retaining any search engine ranking or "Google juice" you have built up with your old site. To maximize that retention, you want to make sure the new site has any keyword-rich content you had on the old site, and redirect from the old site to the new site.
If users have previously had an external website using OwnerRez wi...
This isn’t a feature request specifically, but more of a question relating to all feature requests. On a number of threads in this forum I’ve noticed OR staff say something like:
Feel free to share it with likeminded users who would be willing to give it an upvote!
My question is how? How can we share and/or promote features that we think are desperately needed in OwnerRez?
I personall...
Those of us who started property shares notice that the traffic generated via shared sites/shared properties reflects on the GA of the property share owners. That is skewing the statistics of the share owner's personal site. All traffic for share participants is visible/attributed to the share owner's GA tag.
Any way to be able to add a separate GA tag to a share or override attributing the sh...
Today is National Junk Food Day () , but before you start indulging...
Take some time to read this latest product update detailing our July 19th release with 18 updates (/support/articles/update-2023-07-19) , including some great new features like Eligible Guest Reviews Distribution and Ne...
Good news, it's Friday and Super Bowl Sunday this weekend!
If you don't know already, OwnerRez will be hosting a webinar with Airbnb to discuss taxes. Who doesn't LOVE taxes? 😍 We'll sit down with Caroline Robbins, Connectivity Partnerships Manager at Airbnb, and go through how to properly configure your taxes for Airbnb. The session is free to join, but you need to use the sign-up for OwnerRez/...
Hi Georgie and Sarah,
I asked our devs to take a look at Vrbo's API documentation, and it does not look like Vrbo makes this information available via the API. Unless / until they support that, we'd have no way to pull that data in.
If you look at the guest record directly in Vrbo, it should show you their average star rating as well as the number of reviews they've received, but I don't be...
It's cleaner for OwnerRez to be able to say "no, we just don't allow automatic emails like that at all".
... this would be more complicated than it might at first appear. by Ken T (/forums/users/347381996) – Jul 3, 2023 4:53 PM (UTC)
No... It's EASIER for OwnerRez to be able to say "no, we just don't allow automatic emails like that at all".
"... this would be more complicated than it...
I just switched from Stripe to Costco's payment processing. I investigated Lynbrook and they are certainly nice and %s are marginally lower than the consistent 3% I was getting with Stripe.
But Costco's percentages are even lower (especially with some extra perks if you have an executive membership to costco).
Set up was pretty painless with plenty of available assistance and hand-holding as nece...
As part of Airbnb’s ongoing efforts to minimize exposure of guest information, exported iCal events will no longer display reservation details. These changes will take effect on December 1, 2019.
What’s changing?
The iCal calendar sync description for reservations will display only the last 4 digits of the guest phone number, along with a link to the reservation details page. The guest name and r...
I love this thread. Here's what we do (it isn't perfect but works).
-We allow instant booking on VRBO. When a guest instant books my wife uses the information to manually create an instance in OR. This is well worth her time as we send a number of automated emails.
-If a guest doesn't instant book on VRBO we use the VRBO inquiry parser and manually input the guests email address (available fro...
This depends on the processor. Most of them return at least the % fee on a refund.
Stripe used to always return fees on refunds, but in September 2017 they decided to change that. So if you have a Stripe account that signed up before September 2017 they'll return fees on refunds. After that and they won't. It's pretty standard to not refund the .30 per transaction flat fee, but I'm not sure why th...
I think there's a misunderstanding here - by virtue of the fact that you have configured a PayPal account, you do accept credit cards. This cannot be changed, because it's offered by PayPal.
OwnerRez knows that you don't have a separate credit card payment processor, and that's fine - the guest will be passed through to PayPal to pay using their credit card, or to log in to their own PayPal ac...
