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  • Integrations » Insurance

    Safely
    6 months ago

    ()

    Safely () offers to OwnerRez clients the ability to purchase primary insurance that covers all damages, liability, and any guest-caused incidents arising from a vacation rental operation.

    It is often challenging to properly insure a vacation...

  • Websites » Hosted Websites

    Customizations Headers & Menus
    8 months ago

    ...e Header Layout

    1. Go to hosted websites page inside OwnerRez here () . Then select your hosted website.

    2. Click on Header Layout and select which layout you would like to adjust.

  • Core Concepts » Rates

    Rates & Seasons Overview
    2 months ago

    ...Per Multiplier or Per Night & Multiplier setting is used, the item will only be added if the number matches the criteria you set. You can set an interval that will be used (for example: per 1 guest, 2 guests etc.) as well as minimum that will be checked (for example: after the first 2 guests). If the criteria matches, the Amount of the item will be multiplied by the multiplier you've chosen, and n...

  • Payment Processing » Payment Processing

    PayPal versus Credit Card Processing
    2 months ago

    ...pass directly from the cardholder's bank to yours. Better rates

    PayPal processing rates are high and fixed across the board - they charge about 3%. Even with low volume, you should be able to get 2.6-2.7% from a credit card processor. If you have higher volume, you can get 2.3-2.5% or even lower. Standards compatibility

    Because ordinary PayPal accounts use a unique processing system, they ca...

  • Forums

    Crib showing as a regular bed in Airbnb top line summarization
    1 month ago

    When you select crib in OwnerRez, it pushes to Airbnb top line sleeping summarization as a regular bed. For example, we have  2 king beds, 1 queen, 2 doubles and 1 crib. It feeds the information to Airbnb as such:

    10 guest · 3 bedroom · 6 beds · 3 baths

     

    Before we were API connected, in directly selecting this same bed count ( 2 king beds, 1 queen, 2 doubles and 1 crib) in Airbnb, Airb...

  • Pages

    Helpdesk Specialist
    1 year ago

    ...accounts for improvement recommendations to their practices.
    * Collaborate with other team members to manage large accounts and complex issues.
    * Escalate issues requiring extended research to Tier 2 agents in a timely manner.
    * Interact with clients primarily via email, and creating short personalized videos.
    * Occasional live calls (phone or video meet) with clients may be required.
    * Attend...

  • Forums

    Eshi S in response to: Track Booked Rates by Night
    1 month ago

    Hello Ken / OR team,

    I don't see an update on this since 5y now. Is this feature still planned / under development? 

    Context - one of our amenities was out of order for the first 2 nights of a 5 night stay. Guest asked to refund them for the first 2 nights. Those 2 nights were weekday nights so lower priced than the other 3 nights, but I didn't know how much the user paid for those first tw...

  • Forums

    Incomplete V2 of API and still no locale / multi-language widgets
    1 year ago

    I am disappointed finding-out from OR support that the V2 of the OR API does not support filtering searches by accommodation capacity nor categories nor amount of bedrooms.

    i've been with OR for 2 years and since the very begining asked about eventual ETA for improvement of widgets, namely for handling different languages. I was told at that time that it was in the pipeline and using a very comm...

  • Forums

    BlueMtnCabins in response to: Anyone know of any calendar/thermostat integrations available?
    2 months ago

    ...d as you are, may have come across some sort of a solution for your own VRs. I am building 3rd VR that will have THREE Honeywell 9000s, bringing the total number of thermostats I have to control:

    1) 2 - VR#1 ( two independent HVAC units) - Honeywell 9000 thermostats
    2) 2 - VR#2 (one HVAC unit, zoned) - Bryant Evolution Connex thermostats
    3) 3 - VR#3 ( two HVAc units, one is zoned) - Honeywell 900...

  • Forums

    Colin B in response to: Google Vacation Rentals Connectivity Partner
    1 year ago

    ...by not being listed on Google Vr.

    Comparing it to booking is irrelevant. Booking are just horrendous to deal with as a company - my experience there.  by Colin B (/forums/users/347416835) – Oct 20, 2023 2:17 PM (UTC)

    You assume that Goog is better to deal with than BDC?  You can already see that price display is screwy on traveler facing side and usually shows for only 2 people which is a...

  • Forums

    Alexander E in response to: Pets Fees and Airbnb
    4 months ago

    Chiming in here because I'm also trying to figure out pet fees on OR. In Airbnb you can charge PER pet. So I would charge $50/pet/stay up to 2 pets. i.e. Bring 2 pets and you are charged $100 for the stay.

    In OR it LOOKS like you can charge per pet. But when you set it up to be $50/pet/stay it only pushes one charge to Airbnb - i.e. Bring 2 pets and you are only charged one charge of $50 for an...

  • Forums

    Template update - Use tags for variable text in Templates
    3 years ago

    ...ag and/or other CRITERIA (Booking Status, Booking Fields, Booking Relationship). For example, the tag of sofabed would add text to remind cleaners to make the sofabed and/or clean it. Yes, I now have 2 templates (with or without the words) and 2 triggers (tag on or off) for this plus another 2 each for the crib tag, and another 2 for both tags, etc. It would be nice to have one template and have th...

  • Forums

    CC API connections
    2 years ago

    can you have 2 stripe accounts (depositing into 2 different banks) and set it up so that 1 property uses #1 stripe account and deposits into bank account A, and another property uses #2 stripe account for 2nd property which deposits into bank account B?

  • Forums

    Nights and Days on Quote Emails
    13 years ago

    ...section of the email, can we have the number of dates in that field? What does the "1 Spring"? It would be one reservation, either way. As it reads now, it states.....

    Rent 1 Spring (5/11, 5/12) at Spring rates $650.00 $650.00

    Instead, can we have something like...

    Rent 2 night stay (Fri, 5/11 - Sun, 5/13) $650.00 $650.00

    You know me, I would like those TOTAL NIGHT STAYS in t...

  • Forums

    Paul W in response to: Minimum Dates
    5 years ago

    Thanks, Lydia! Yes, that's exactly right - check the property rules. Specifically check that your 2 and 3 night minimums are in the right spot. They should be on the left side. So it should read "between [2] and [ ]" (with the right side empty) if you want a 2 night minimum and no maximum.

  • Forums

    Tarki in response to: Under Rules: Setting to change minimum nights if there is a gap
    3 years ago

    As far as I know, if I set the Property Rules under Minimum Night Restrictions - During Gaps to 2 then it'll look for 2 night gaps between bookings. It'll not let a 2 night booking into a 3 night gap because what you're defining at this setting is minimum number of nights allowed in gaps but there is nowhere to define what "gap" means (how many nights between two bookings are considered as a gap).

  • Forums

    BlueMtnCabins in response to: Interesting-AirBnB iCal import sometimes has fees and payments?
    7 years ago

    ...do not include tax; AirBNB does not collect tax in my area; so for all instant book requests, i have to do this: accept, then send 'alteration' to increase the subtotal by the amount to account for 12.75% tax. So that results in 2 rows, for example:
    3/5/2017 Payout Transfer to *4083 USD 116
    2/17/2017 Reservation B9PPRJ 4/18/2017 5 Brittany SXXXXX Appalachian Escape Cabin - Gatlinburg-Pige...

  • Forums

    Marina's Edge Re in response to: AirBnB Calendar Sync-Random "Blocked" Time
    8 years ago

    That fixed it. I modified the settings in AirBnB to allow same day bookings on 2 properties but not the other 2. Bingo...only the 2 that didn't allow same day bookings blocked calendar for the day. I've modified settings on all 4 and it seems fixed. I'll let u know.if anything changes.

  • Forums

    Michelle J in response to: Nights and Days on Quote Emails
    13 years ago

    ...the number of charge types (night, weekend, week, custom) with how many there is.

    For instance, suppose that they booked for 3 nights during the "Off Season" rate period. The first line will read:

    2 nights (5/1 - 5/3) at Off Season rates

    In your case, I believe you're using custom charge types to define 2 night rates as different from 3 night rates as different from 4 night rates, etc, etc. Th...

  • Forums

    Paul W in response to: Min nights questions
    5 years ago

    ...nights that is less than the normal minimum to be booked as long as it doesn't violate the gap minimum.

    For instance your regular min nights is 3. However, someone booked and now you have a gap of 2 nights between the bookings. Ordinarily, it would be tough luck - no way to book those gap nights because the 3 night rule would kick in every time a guest tried.

    However, if you set your gap night...