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  • Pages

    ...experience.

    "Horrible experience! Wasted a lot of time and resources and ended up having to drop them...they way over promised and have ALOT of bugs and integrations to work out." Dylan S. (April 2023) ()

    Looks good but doesn't deliver what they promise, nothing works as it suppose to work. Internal Server Error will become the...

  • Pages

    ...o then say that they are going to charge you 1% for every channel booking you take 'at no cost to you as you can just pass on the cost to your customer' was completely unacceptable." Andrew C. (June 2020) ()

    "Almost impossible to operate easily. Not intuitive to use. What you think the system should do it doesn't, and what you th...

  • Forums

    ...the dates/guests provided? Again, not sure how that would work on the back end.

    Trying to use a set % or fee amount and just tack that on can be tough.
    AirBnB currently seems to hit my guests with 12.9% in fees plus I mark my rates up 3% to cover CC fees. So that could work
    BUT... VRBO tends to have no rhyme or reason to their fees so that makes it a little harder outside of my peak season when g...

  • Videos

    ...a future event (/events) ! And spoiler: next year's VRMA International is in Phoenix () , so pencil it in now!

    But wait, there's more - this is a product update after all! This week's release from October 18th marks 17 updates (/support/articles/update-2023-10-18) with mostly bug...

  • Forums

    Hi All,

    Just had a new error appear via e-mail.

    API page saying error.

    Never had it before. Any ideas?

    Booking.com () content push failed.Relative release time '365D' exceeds max allowed value. This is not the case for room id 8*1, rate id 2*3 on date '2024-02-28'. Room Id: 8*1 Rate Id: 2*3

  • Forums

    Hello all! We have some exciting news (that happens to coincide with Vacation Rental Week 2024). Google Vacation Rentals is now self-service for all users! We wanted to get the word out as soon as possible, but more details are coming in a Product Update blog post later this week. In the meantime, you can read on for a few details and use the links to the current support articles for more informati...
  • Forums

    ...by not being listed on Google Vr.

    Comparing it to booking is irrelevant. Booking are just horrendous to deal with as a company - my experience there.  by Colin B (/forums/users/347416835) – Oct 20, 2023 2:17 PM (UTC)

    You assume that Goog is better to deal with than BDC?  You can already see that price display is screwy on traveler facing side and usually shows for only 2 people which is a...

  • Forums

    What are you basing your assumptions on?  by Colin B (/forums/users/347416835) – Oct 20, 2023 2:49 PM (UTC)

    Personal 1st hand experience. Is that good enough?  by BlueMtnCabins (/forums/users/347324552) – Oct 20, 2023 2:58 PM (UTC)

    Yep. TY!

    So you are on the beta? or on Google VR on another platform?

  • Forums

    ...te may not be the same on another.  In many cases, it comes down to presentation - do they believe that "this widget to book on" is the same as the listing that was on Google VR at the beginning?

    2) In many cases, our OwnerRez users are using widgets or custom website landing pages in ways that do not correctly show the same rates or availability as what Google is looking for.  When Google veri...

  • Blog

    ...zens of medium and smaller-sized features and enhancements are worked on, with dozens more bugs also being fixed.  Our change log (/support/latestupdates) updates weekly, with most weeks showing 15-20 updates.  (Again, that's per week).  So my first point is simply to point out that the team isn't spending months "just working on Schlage lock while QB, Google VR, Inbox, etc are ignored".  We are...
  • Forums

    ...now supports Short Stay Cleaning fees.  This can be configured in OwnerRez! Here's how:

    * For the regular cleaning surcharge, set up the per-stay surcharge with a Booking Criteria of greater than 2 nights.
    * For the short-stay cleaning surcharge, set up a per-stay surcharge with a Booking Criteria of 2 nights or less. 

    Both surcharges will be pushed to Airbnb and used with bookings of the...

  • Forums

    ...ed-paper agreement, where each page needs to be initialed so someone sneaky doesn't slip an extra one in there.  Electronic agreements don't have this problem. by /forums/users/347381996 Ken T – Sep 2, 2022 2:14 AM (UTC)

    Ken, you are contradicting yourself. Please see your post on 11/3/2020 here - 

  • Forums

    ...owever, if you've made it a "required" field then when the guest clicks on the link to sign the rental agreement, they will see the File Upload button there on the form. 

    In my process, there are 2 kinds of bookings:

    1) A direct booking from my website or a quote that I've sent to a potential guest

    2) A booking from any other source

    In the first kind of booking, as part of the booki...

  • Forums

    ...have vendors that email us their invoices and that is not going thru.  Here are the settings in my Go-Daddy account (The others I didn't add and can not delete):

     

    A             @            52.201.23.5         600 seconds      

    CNAME  www     hosted.ownerrez.com.  1 Hour

    CNAME pm-bounces      pm.mtasv.net.  1 Hour   

    CNAME pm-bounces.email          pm.mtaxv.net.  1 Hour  (PS -...

  • Forums

    Hello,

    I am running the Tax Detail report for Last month:

  • Forums

    Hi there, I imported all of my reviews from 2 separate Airbnb listings.

    These all imported with 2 distinct Listing Site Property IDs (great), but only one OwnerRez Property ID.

    I only have a direct booking site for listing A at the moment and only want to show the reviews from listing A. I don't see a way to bulk update the OR property ID by filtering on the Listing Site Property ID. I expo...

  • Forums

    ...ly. 😜

    If you preview your agreement (I assume you're talking about the "BOOKINGRA" agreement) against bookings, they are showing 1 day because the booking rule is 1 day. Yes, the property level is 2 days but it's getting changed to 1 at the booking level.

    Take a look at McGahee booking # ORB2505443. To the rules tab. If we track that backwards, looks like that was set that way because the quo...

  • Forums

    Do you have longer mins, where in gaps you don't want to give a 2 night min? If so, I see what you're saying there.

    If two nights in gaps is fine, do a rule of "During Gaps, use this minimum instead: 2 nights" and it'll apply what you're wanting.

  • Forums

    It gives and error something about 2 rows for reservation. Just to be clear, AirBNB doe not have taxes in my area, so how I handle it, is that after initial acceptance of the request, I send "price alteration" for additional amount" that is for tax. So what it does that it creates to 2 payouts for same reservation, for ex: $1000 is one amount (rent plus cleaning fee) and $100 for tax. each of those...
  • Forums

    Hey Sally... I have the same and was wondering how you ended up implementing this... what I see on VRBO for virtual tours looks like they only allow 2 vendors to upload tours?  I have our photographer do our so it's not on one of those 2 platforms.