Why everyone chooses OwnerRez over SuperControl
Why hand over 1% of your hard-earned revenue? Switch to the #1-rated vacation rental software in the industry that has never charged booking commission fees and never will. Hundreds of customers have already moved from SuperControl to OwnerRez and it’s easy to see why.
Compare our features, support, and cost to theirs.
See what independent review boards say about OwnerRez versus SuperControl.
What Customers Are Saying
Don’t just take our word for it. Countless users have left SuperControl for OwnerRez, choosing powerful software built from the ground up, unmatched support, and the freedom to avoid outrageous booking commissions. Here’s what real, independent reviewers are saying about SuperControl.
"Joined then they increased the price by 20% the next year"
"The worst company ever. It requires a considerable amount of time to set up - and cost as they charge a set-up fee - and after having invested all this time, to then say that they are going to charge you 1% for every channel booking you take 'at no cost to you as you can just pass on the cost to your customer' was completely unacceptable."
"Frustrated. Referred to by the staff as 'Stupid Control'"
"Almost impossible to operate easily. Not intuitive to use. What you think the system should do it doesn't, and what you think it shouldn't do, it does. Constant glitches that are suddenly fixed when you email the support line. No apologies when there are problems. Support staff harried and not properly trained, always having to refer to technical team for simple problems. Support lines currently not even being answered."
"Bad Experience; Hidden Charges; Complicated"
"Hidden charges. They charge for everything and anything. Within a month of joining them, they've charged me 5 times. Even when I don't agree, they still go ahead and take money from my bank...very difficult to set up overall...it feels like different developers set the platform up."
Feature Comparison
OwnerRez is built for power users, offering over 25 direct channel connections with no booking fees and top partner status with Airbnb and Vrbo for multiple years running. SuperControl charges 1% on key channels and relies heavily on third-party integrations. With stronger automation, richer accounting features, and customizable direct booking websites, OwnerRez is the clear choice for vacation rental professionals.
| Feature | OwnerRez | SuperControl |
|---|---|---|
| Channel Manager - Size of Network | 25+, including all the top vacation rental OTAs and an extensive network of regional listing sites. No commissions, no guest fees, or per-booking fees. |
1% "service" fee on bookings made through Booking.com, Airbnb, Vrbo, Expedia, Cottages.com, and TripAdvisor. 20+ channels available. |
| Channel Manager - Connection Style | Direct partnerships, built entirely in-house, lightning fast and deeply invested in | Some direct, some via iCAL. Percentage booking fees are charged per channel booking made through the OTAs listed above. |
| Channel Manager - Awards and Accolades | Multi-year awards for Elite and Preferred Plus. These are awards given by Airbnb and VRBO to only their top partners. | Not named a "Preferred" or "Preferred Plus" partner with Airbnb. They are also not included on Vrbo's list of "Preferred" or "Elite" partners. |
| Channel Manager - Google Vacation Rentals | Yes | Yes |
| Channel Manager - Internal API for smaller OTAs | Yes, providing direct access to Hopper, Houfy, GetAwayGoGo, Whimstay, FloridaRentals, HomeToGo and many more regional listing sites. | Not advertised |
| Direct Booking Website | Yes, transparent pricing | No |
| Direct Booking Website - Design | Yes, multiple templates, can 100% customize after selecting | No |
| Direct Booking Website - SEO | Highly optimized for SEO, built on years of industry experience | N/A |
| Direct Booking Website - Responsive (mobile, tablet, desktop sizes) | Yes, looks beautiful at every screen size | N/A |
| Direct Booking Website - WordPress options | Yes, use our plugin to create your own custom experience | Yes |
| Direct Booking Website - WordPress designers/builders | Yes, network of recommended experts | Not advertised |
| Direct Booking Website - Custom options | Yes, API access for custom website builders | Yes |
| Direct Booking Website - Custom designers/builders | Yes, network of recommended experts | No |
| Accounting | Rich accounting tools with full invoicing, payments, refunds and balance management | Yes, but very limited. Relies heavily on 3rd party integrations. |
| Accounting - Deposit syncing | Yes, for Airbnb and Stripe, full "to the penny" detail including fees and adjustments | Not advertised |
| Accounting - Payment processing | 20+ processors and gateways | Only 2 options |
| Accounting - Guest forms, custom scenarios | Hosted forms for payments, security deposits, insurance and other things, even if you don't have a website | Not advertised |
| Accounting - QuickBooks direct integration | Yes | No |
| Built-In Renter Agreements | Yes, fully hosted and free for all users | Not advertised |
| Messaging | Yes, sophisticated triggers, unified inbox | Yes |
| Other Integrations | 100+ certified partners and integrations (Everyone loves to build apps for OwnerRez! ❤) |
Less than OwnerRez |
| Automation | Powerful automation tools that streamline messaging, tasks, door codes, security deposits, rental agreements, and more. | Yes, but very limited |
| AI | Rezzy AI automatically reads incoming guest messages, suggests intelligent responses, and flags important tasks so you stay one step ahead without lifting a finger. | No |
Support Comparison
A consistent complaint we've heard from SuperControl users is disappointing support, with users saying, "Support is rubbish" and "when they do answer the phones they are rude awkward and horrible to deal with." At OwnerRez, every member of our Customer Support department is trained in our core principles, like "create happiness" and "one touch solve," so you get fast, thoughtful help from real experts. We've also built thousands of articles and detailed walk-throughs in-house to help you quickly find an answer to your question.
| Feature | OwnerRez | SuperControl |
|---|---|---|
| Onboarding | Free 1-on-1 video setup call with your own Onboarding specialist and dedicated personal setup time. No long-term contracts. | $400+ start-up fee (varies slightly), annual contract required, some support is provided during onboarding. |
| Switching Over | Special ProConnect and ProTransfer programs to move your data from SuperControl (or another PMS) on your behalf | It is unclear how much data is transferable, but dedicated help is available for onboarding. Once onboarding is finished, extra support is available for $100+ per hour. |
| Phone Support | Yes! Dedicated Engagement specialists, on the phone, at a time of your choosing | Yes |
| Helpdesk (tickets/email) | 1-2 day average response time, detailed "one touch solve" answers | Yes, however, when speaking about the quality of their support, one reviewer said, "Unless of course your willing to pay more There is never anyone available to ask questions You send an email and get replies 2 days later." |
| Support Center Articles | Thousands of articles, detailed walk-throughs, built and managed in-house | Yes |
| Support Center Videos | 75+ walk-through videos | Yes |
| User Feedback / Requests | Active "Feature Request" forum, built and managed in-house, monitored weekly by planning and engineering teams | Customer feedback is collected only through an annual survey, not in real time. |
| Community / Forum | Active internal forum built and managed in-house, monitored and responded to daily by Helpdesk team. Also active in other community forums hosted elsewhere. | Yes |
| In-Person Engagement | We attend many conferences per year and talk to our users directly about what they like and dislike. We also sponsor small user hangouts and other regional events. | Yes |
Cost Comparison
At OwnerRez, what you see is what you get, no surprises, no gimmicks, just honest pricing designed to fit your business. SuperControl charges a 1% fee for every booking you receive through the major platforms. That unjustified aggressive fee takes real money away from hardworking hosts.
| Feature | OwnerRez | SuperControl |
|---|---|---|
| Booking Commission/Fee | Free! Booking commissions are evil, and we've maintained a hard stance on this for years. | 1% "service" fee on bookings made through Booking.com, Airbnb, Vrbo, Expedia, Cottages.com, and TripAdvisor. |
| Base Monthly Price for Homeowner (1–5 properties) | $40 – $88 | $59 - $78 USD (Listed in pounds on SuperControl's website; actual cost may vary with exchange rates.) |
| Base Monthly Price for Small PM (6–20 properties) | $96 – $196 | $87-$154 USD (Listed in pounds on SuperControl's website; actual cost may vary with exchange rates.) |
| Base Monthly Price for Medium PM (21–50 properties) | $202 – $374 | $157-$249 USD (Listed in pounds on SuperControl's website; actual cost may vary with exchange rates.) |
| Base Monthly Price for Large PM (51–100 properties) | $378 – $573 | Not listed |
| Base Monthly Price for Very Large PM (101–500 properties) | $576 – $1,472 | Not listed |
The Independent Review Boards Agree
Every independent review board (Gartner Digital, Capterra, SoftwareAdvice) rates OwnerRez far above SuperControl in every category. Let's take a look at the charts!
The following chart shows vacation rental software products with the highest value-for-money and functionality ratings based on Capterra's vacation rental analysis. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right). OwnerRez is at the top. SuperControl didn't even make the list.
SoftwareAdvice.com interviews real software users to highlight North America's top-rated vacation rental software products. The following chart shows OwnerRez as a leader in customer satisfaction and right near the top of usability, earning one of the top overall positions in vacation rental software. Looking for SuperControl? They missed the list again.
Over at GetApp, OwnerRez received one of the highest ranks among all vacation rental software products. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. The following chart shows the score OwnerRez received (95 out of 100). SuperControl? Didn't rank high enough to even receive a score.
Stop giving away 1%, and switch to OwnerRez today!
See for yourself how much better OwnerRez is than SuperControl by taking the first step! Click the button to get started.
Make the switch nowWhat our customers are saying
OwnerRez is the world's most powerful vacation rental management platform and
the foundation that homeowners and PMs rely on.
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Rated 5.0 out of 5 based on 330 reviews