Search results

1684 results in 0.005 seconds
  • Blog

    Happy Thursday! We've got a great little group of updates to talk about (about 20) so let's get right to it!

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes
    * New Videos New Features

    We recently rolled out Tags and, in typical OwnerRez fashion, we immediately thought of 47 things we should add or update. This past week, we rolled out another batch of updates for tags that really kick it...

  • Blog

    ...he COVID-19 Safety Practices, hosts will need to log in to Airbnb in order to attest. You can do so right now by going to the attestation page. Hosts that dont agree to these requirements by November 20 may have their calendars blocked from future bookings. So go do it now!

    As for the Host & Guest Reliability Standards, Airbnb has added new criteria in the following areas:

    * Unauthorized late...

  • Forums

    For those with many properties (PM and common widgets), would be helpful to add (optional) columns for Min and Max bedrooms (example: so that whoever searches can select Bedrooms: Between 2 and 4) and not just have 3+ when 12 bd properties are also shown. and a pet friendly filter/check mark.
  • Forums

    ...are a few ways to do it.

     

    1. First off the discount field has a value you can adjust with CSS, something along the following would do the trick

    "#group-DiscountCode {display: none}"

    2. Of course disabling or removing the discounts would automatically hide that field. that can be done by selecting the discount and disabling it here: 

    3...

  • Forums

    Bumping this.  The most complained about items on our property share are 1) the inability to limit search results by bedrooms and 2) the inability to filter by pet-friendly
  • Forums

    ...nnel connect has an Instructions tab, that would be useful here
    1) If I already set up triggers and templates on OwnerRez, are they completely nonapplicable on this screen, just for direct booking?


    2) SEE MY COMMENTS/QUESTIONS INTERPOLATED BELOW

    Credit Card Payments
    Credit cards will always be put on file if they exist.

    Mode
    Automatic THERE IS ONLY ONE RADIO BUTTON? WHAT IS THE OTHER CHOICE?...

  • Forums

    ...reement were fraudulently signed by a person other than the guest I might be out of luck trying to pursue legal recourse.

    So two questions ....

    1) Is there some other approach I haven't thought of?
    2) Could OR add this kind of identity verification in some manner?

    (2018 CO legislation)

  • Forums

    From reviewing the import rates template (rate-import.xlsx) I think I could set individual dates like this:

    Season Name = On Season
    Start Date = 11/1/2019
    End Date = 11/2/2019
    Type = Night
    Amount = $299

    But I don't see a way to simultaneously set the minimum nights, unless it's in the 'Rate Nights' column perhaps?

    I like having daily granular rates in a spreadsheet so I can have a permanent reco...

  • Forums

    Got a 2-day booking from booking.com that hasn't canceled yet. Bit of a shock, I clicked on a story about that girl who cannot be found in Utah and there was my property "most important vacation rental in the USA in the booking.com ad!
  • Forums

    ...and applies to the booking. I pull up the claim form and and fill it out and send it to them. Here are my questions:
    1. Is there a "directions to fill out this form" anywhere? (I couldn't find one.)
    2. There is a line: "Date Insurance Applied:" but I don't know what that means. Date it was applied to the booking? Is that the date I imported it, or the date I paid it? Or does it mean the date on wh...
  • Forums

    ...ll I'm new here and was wondering- when they sign the rental agreement / legal doc I get their actual email which is great- but it still sends to their AirBnB email as well and now. It also shows me 2 emails on the guests profile page. And when I hover on the booking calendar it shows me the AirBnB email. Is there a way that we can get their real email to delete/ overide the AirBnB email once they...
  • Blog

    ...sions for HTG and offer a few percent lower in order to get the guest booking direct. I'm still not clear on the cost for our direct listing. The sign up form suggest the offer is only until end Dec 2020. Its also states after the offer that its 2.5% for full integration and 14% for partial integration.
    With the Owner Rez connection are we not fully integrated?
  • Blog

    Just got a message from HTG to begin my integration - I signed up after the initial announcement from ORez back in December. The contract says 2.5% commission after the 0% promo period for full integration and 14% for partial integration.

    If we use the ORez API to push all info I assume this would be full integration - can you confirm this Paul W? You must have missed being asked this questi...

  • Blog

    I just now signed up via OR, somehow missing that it was as easy as a few clicks in the API Integration, but it took 2 months for them to get you connected?
  • Forums

    The design actually uses a 3:2 aspect ratio and will automatically crop the images so you don't have to worry about cropping them all unless you want to control the exact crop rectangle.

    Now, this is fine for the small images and thumbnails but it's a known issue for the lightbox popup -- that should just use the original. We are working on an update that will be able to use the original aspect ra...

  • Forums

    ...on the contents of a Custom Field, that could work.

    I am trying to reduce the size of our emails to just essentials and really don't want to include multiple languages in one message, except in 1 or 2 of the initial messages letting them know it is an option.

    We saw a big uptick last year in bookings from people who spoke Spanish, but very limited English. Communication in those cases was severel...

  • Forums

    ...a a webpage with a unique URL that could be sent to them specific to their booking... Things that they could access from the unique webpage might include:
    1. Property Details Page from the website
    2. A guest view of the Booking - Unit Details / Pricing / Payments, etc...
    3. For direct website bookings the ability to Cancel (following rules similar to OTAs for cancellation and refunds)
    4. The abi...
  • Forums

    ...ix this, there are a couple of things you can do:

    1) Use the Clear Formatting button to get rid of all of the formatting and then color only the parts you need:

    [img

    2) When pasting, hit Ctrl+Shift+V which will paste text only, unformatted

    I went ahead and cleaned out the extra formatting on that email template. Are you able to...

  • Forums

    You can communicate several ways:

    1) Set up third party alerts or custom triggered emails to the cleaners letting them know when a booking is created or changed dates etc.
    2) Set up a custom iCal feed and have them add it to their phone or google calendar
    3) Use portal access to give them an account where they can log in and view the calendar:

  • Forums

    Can you please add the votes for the other 2 threads that were closed for the same request to this item.