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  • Blog

    Fourteen Bug Fixes (and StayFi Email Marketing Free For All OwnerRez Users)
    1 year ago

    ...ve fixed this bug, and taxable fees that apply to all will be correctly applied to flat, non-taxable fees.
    * Check-in Date Should Cut Off Max End Date on Validation. Users who configured multi-month recurring seasons and had a discount for specific arrival and departure days with a minimum night requirement found that the discount was not correctly applied in GVR results. OR corrected this glitch, and dis...

  • Blog

    Guest Conversation Tweaks, Smarter Property Search/Availability Widget and other bug fixes
    1 year ago

    ...website menu error. In certain circumstances, hosted website menus could not be changed without running into errors, but this has been fixed.

    Rate widget future date calculations. We changed how recurring seasons were calculating end dates when generating dates for the rates widget. It should now be more clear and correct.

    SMS trigger time zones. As we continue supporting user time zones throughout...

  • Blog

    Rate Calendar Overhaul - New Colors, Formatting and Hover Cards, Adjust Rates by Relative Amounts
    3 years ago

    ...New Features

    Our rate system has undergone a number of major changes over the years. In fact, check out the original rates announcement from more than 10 years ago! A week later, we talked about recurring and specific-date seasons for the first time, though they were actually called "rate overrides" at the time. Wow, those posts make me feel old.

    Over the following years, we changed that to a list...

  • Blog

    Gallimaufry of July and August enhancements
    7 years ago

    We got great feedback on the Gallimaufry post from June, so I figured it should become a recurring series. We do announcement posts for the larger features, but there are so many small ones that can get lost in the chatter if they're not called out and recognized.

    Gallimaufry (n): A collection or hodgepodge of things with no apparent unifying theme.

    First, the big features we've already announced over...

  • Blog

    Multiple-Account Switching, Date Options for Automatic Expenses, Custom Payment Times, HomeToGo Property Overrides, Houfy Video
    3 years ago

    ...d this to be "Location > Setting & View".

    Rate table for 7 night season that overlaps the current month. This is an interesting one that will make your head spin thinking about it! If there was a recurring season that started last month and finished before today, and that season had a 7-night minimum requirement, and that season length was such that there were less than seven nights in the current mont...

  • Blog

    New Feature Indicator and Lots o' Bug Fixes!
    2 years ago

    ...rch widget form.

    Security Deposit Transaction Set to 0 days Before Arrival Should be Visible. If you have a Security Deposit Transaction property rule set to 0 days before arrival, either a hold or recurring saving deposit (RSD) property, the security deposit wasn't showing on guest booking transactions. This has been fixed and Security Deposit Transactions set to 0 days before arrival will display on gu...

  • Forums

    Paul W in response to: Trigger For Exact Day of Week Trash Reminders
    2 months ago

    ...arture, created dates). Each trigger is attached to a booking and relies on that booking being in a certain arrived/departed type status. This request (for day of week messages) involves an outside recurring calendar time that has nothing to do with bookings.

  • Forums

    Alece in response to: PM - Recurring Expenses
    2 months ago

    The import expense options is a great help in the interim... and I'm looking forward to the ability to add recurring expenses!

  • Forums

    Lorraine W in response to: PM - Recurring Expenses
    2 months ago

    I am just setting up my account and was searching for how to do this. Such a shame it isn't there already. I need to set up a recurring charge to cover the changeover clean after each booking. We employ our own cleaners so need to take this expense from the owner statement and pay it to ourselves for each booking. We have the ability to do this in our current system, and this is the first thing I've fo...

  • Forums

    Julie A in response to: PM - Recurring Expenses
    2 months ago

    I just came here to request this as well. I would love to set up all my monthly charges as recurring. Even just an option to duplicate a past expense would be helpful!

  • Forums

    BNB Louisville in response to: PM - Recurring Expenses
    2 months ago

    Have you made any progress on this? Recurring expenses are needed

  • Forums

    Shawn H in response to: Reoccuring Expenses
    4 months ago

    Yes, it is on the roadmap for 2023! We're doing some other large PM expenses work first to make way for recurring ones. There is already a request thread for it though, so closing this one.

  • Forums

    Chris L in response to: VRBO Native Messaging in OwnerRez via API integration
    1 year ago

    ...hannel Bridge, but haven't come up with a solution fit for general use as of yet. by /forums/users/347381996 Ken T – Mar 4, 2022 3:11 AM (UTC)

    At the very least, you could add it as an automated recurring expense for all bookings on that channel (configured via the settings). The VRBO pay per book commission always comes out to exactly the sum of my base rate and my cleaning fee times 5%. So it’s pret...

  • Guides

    Vacation Rental Guide - Vacation Rental Cleaning Checklists
    2 years ago

    ...ook for a company with a high overall rating and positive reviews from previous clients. It can also be helpful to filter reviews by rating and read through some negative ones to be sure there aren't recurring complaints that may indicate a red flag. Professionalism

    A reputable cleaning company should have a professional website, straightforward pricing and service descriptions, and transparent communica...

  • Forums

    Seasons and Season Rates
    5 years ago

    Getting confused. I have seasons set up by specific dates. And these seasons appear in season rates. I went to update Thanksgiving season and changed the dates to 2019 versus 2018. I saved as recurring. It's not showing in season rates. I then created a new season specific dates and called it Thanksgiving with 2019 dates. This also is not showing in season rates. What am I not doing? Thanks.

  • Forums

    Joel P in response to: Trigger repeat every day until arrival
    3 years ago

    Thanks for the suggestion!

    We do not currently support repeating triggers because it can get very spammy. Consider someone who sets up a "daily" recurring trigger for 30 days before arrival with no criteria! The guest would simply get spammed every day with no way to stop it. 🙀

    We have discussed recurring triggers before, but no ETA on that at this time. We want to make sure we do it right with the prop...

  • Blog

    Chris Hynes in response to: New Rates Editor Unveiled!
    4 years ago

    @Gabriel - Yep, a video is in the works. It's super simple, though, as you can see from the quick recording above.

    @Kismet - With the new system, it'll prioritize specific dates seasons over recurring seasons and shorter seasons over longer seasons -- in our experience that handles 99% of the prioritization needs.

    Will that work for you?

    @Ann-Tyler - Yep, you configure both the night and the weekend nig...

  • Forums

    Ken T in response to: How to set up annual festival events?
    4 years ago

    Because the event changes dates yearly, you can't really set up a recurring Season, as those are based on dates that do not change. Spot Rates is the correct way to deal with this, because you can specifically select whatever the dates are in any given year.

  • Blog

    Paul W in response to: OwnerRez Global Alerts, Improved Rates Calendar, and New Arrival/Departure Rules!
    2 years ago

    Joshua, it depends on the holiday. Many holidays change dates every year so recurring seasons wouldn't work.  Also, you have to have a 1 day season in order for that to work which is tedious.  Setting it on "the entire Christmas" holiday period (eg. 5 or 10 days) typically doesn't work because that means that no one can arrive/departure on any of the days of that season.  You typically want to pinpoint som...

  • Forums

    Alece in response to: Expense at the Owner level for set monthly charges
    2 years ago

    While there is no way (just yet) to automatically log a recurring monthly expense, you can log an expense to an owner or a property -- not just to a booking. Go to PM > Expenses and there you can add an expense that's assigned to an owner or a property.