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  • Blog

    ...to a full booking) the property management settings, like owner and commission, were not being correctly applied. We fixed this - converted blocks now have the correct owner.

    Templates used by old stuff. Templates have a cool little thing where each template will show you, if you click into them, what part of the system uses that trigger. For instance, it will say something like "Used by trigger W...

  • Blog

    ...that stop you from enjoying another round of the Midsummer Updates series! We're at Part 8 and covering 14 updates from the week August 23. This is a tidy little update but packs in some important stuff, so off we go!

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    Need to copy owner settings and preferences from owner to another? You can now do that. We added a new "Apply T...

  • Blog

    Last night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact they do!

    If you're getting a lot of bounce messages from OwnerRez today, please note that we are watching this and reactivating these email addresses for you.

    When the smoke clears, please look at your Commu...

  • Forums

    ...these things we have addressed with manual solutions or with an integration we created with Twilio and I know we could go further with Twilio -> Zapier -> OR but ultimately we would like to see this stuff in OR so we didn't have to develop that type of solution.
  • Forums

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Forums

    On the Amenities page, is it possible to add several checkboxes. Perhaps under a Green section?

    100% renewable electric provider

    Low flow showers

    Recycle bin

    LED bulbs throughout


    I don't use the

  • Forums

    ...my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on...
  • Forums

    ...t will come back to OwnerRez.

    We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.

  • Forums

    Yep, Airbnb's got a bit of a hodgepodge going now, stuff they've added over time. They're working on sorting it out, but that's a longer process, particularly them making changes and then making those new methods available via API.

    Last time I did an Airbnb booking as a guest, I recall getting an email with the check-in instructions and driving instructions, and then the house manual being available t...

  • Forums

    I am having issues where my internet /wifi info is not available in AirBNB nor is my guest manual. It be great if you just had one long page where all this stuff was added. I have people asking me to send them wifi instructions constantly.
  • Forums

    ...cessible by link that you can customize with info about the property, lock codes, etc. If we want to get fancy it could have areas for requesting date changes, updating credit cards, all that sort of stuff that'd be nice to give more self service for the guest. Some of those things are already done by channels and we'd have to direct them to the channel on those bookings, but would work for direct book...
  • Forums

    From what I've heard, OR is working on getting channel messaging (i.e. replying through Vrbo, Airbnb, etc.) implemented, so once that goes live, we'll be able to send some stuff there, although rich content like PDF welcome packets and things might still have to go via email, and URLs might get censored (TBD).

    I signed up for Touch Stay (they were a vendor at the Scottsdale Vrbo conference). It was ab...

  • Forums

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.
  • Forums

    ...gers for each property if you want, but only one System Message for the whole account (for each type of System Message).

    Usually, though, it's way easier to just do one template that has the overall stuff that's the same per property, and then use the Insert Field button to insert fields for the parts that change like property name, address, etc. Don't create a custom field for the entire body (althou...

  • Forums

    ...d from OwnerRez to the channel, overwriting whatever may already be there. If you want to add a new property, don't bother to do that in the channel; do it in OwnerRez, and then let OR push all that stuff to the channel when you turn on the API connection for that property, which is what it's going to do anyway.

    2. If you are *not* using an API connection, you can import property listing information...

  • Forums

    ...f internet including wired internet. Wifi is just that specific wifi.

    When you put a comment on the amenity, it'll show on the hosted website.

    For the event center, mark it as "events allowed". For stuff like that and also minimum age, the details would go in the text fields and then perhaps in your renter agreement. Again, there's no way for us to enforce that on the channels so it's informational a...

  • Forums

    ...3 unique custom builds, all different architecture and vibe, all set in acres of nature with amenities like seclusion, firepits, pool tables, hot tubs etc. Handmade rustic furniture (not rooms to go stuff) etc. The biggest thing is that none of them is in any cookie cutter "subdivision" or "resort". You can actually see starts at night and roast marshmallows on a campfire. You get the idea.

    -- I do...

  • Forums

    ...one will ever use them. There is a local site visitmysmokies that drives a ton of traffic. I can never compete with that. I know many ppl think (Like that Vacation Soup owner) that adding all that "stuff" to one's website drives traffic - it does not, just makes it cluttered. if people want weather,. they go to weather.com, not my site. If they want Dollywood tickets, they will go to Dollywood.com, n...
  • Forums

    This really doesn't help when none of this shows in the calendar we are viewing when we are creating quotes!!!!!

    I need to see this stuff when I'm preparing quotes for guests. I also need to see availability for ALL of my properties, and to be able to prepare multiple quotes for multiple properties in response to a single inquiry.

    While we're on the subject...

    Could we please have the facil...

  • Forums

    Perfect! I'm never quite sure where to look for stuff. Thank you.