...reviews.capterra.com/new/100831) or G2 () and write your own. We'll notice it and pick it up just like all the others. But hey - only write good stuff! No complaining! 😂 Bug Fixes
Auto-create blog menu. A few months ago, we added a blog feature to hosted websites (/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-r...
Last night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact they do!
If you're getting a lot of bounce messages from OwnerRez today, please note that we are watching this and reactivating these email addresses for you.
When the smoke clears, please look at your Commu...
...each bedroom greater than four. Any vehicles parked outside must be in the driveway, parking apron or other designated parking area.
Well, ok then! Maybe this is a reaction to all the house party stuff in the news recently?
How badly impacted is Hawaiis tourism industry these days? The Hawaii Tourism Authority released data on Tuesday that showed vacation rentals across the state were only at 14...
...that stop you from enjoying another round of the Midsummer Updates series! We're at Part 8 and covering 14 updates from the week August 23. This is a tidy little update but packs in some important stuff, so off we go!
* New Features
* Enhancements & Tweaks
* Bug Fixes New Features
Need to copy owner settings and preferences from owner to another? You can now do that. We added a new "Apply T...
That report doesn't have the data we need.
It has a bunch of stuff under income that shouldn't be (cleaning, management etc)
and is missing expense that it DOES need (management fee)
and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...
Hello,
We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.
...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this
"If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...
.../users/347381996) – Oct 3, 2023 3:24 PM (UTC)
Accounting doesn't seem to be a priority and in some cases not even well understood. To me it is really hard to understand how work is being done on stuff like lock integration that is a non-paid feature and there are at least half dozen of services that provide a solution and that effort is not directed towards fixing accounting that is an integral ne...
We're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now.
If you go to the Linked Accounts sections (link here:)
You can see what accounts you have linked and provide credentials for them if they're not already filled in.
You can fill in your listing IDs (such as your...
.../347379669) – Nov 1, 2023 3:16 PM (UTC)
We are changing it to use the name. The feedback on that has been overwhelming and the use case is pretty obvious. The OwnerRez engineer working on lock stuff is already actively working on putting that in place.
...oment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're working on a lot of stuff related to email.
If you collect credit card payments, your gateway/merchant account provider offers some basic reporting though only about basic credit card transaction and batches.
-Michelle
...the weeds on that part first.
Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff. That, too, has already been underway for a while.
Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...
...- it's the same as every other lock integration.
Here's a quick pic of us testing it:
(Ignore the purple buttons. That's extra stuff that only OR staff can see.)
We created two different locks and associated them with the same property and set "random" as the code generation setting. We created a booking, and, as you can see,...
...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.
I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.
They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......
...t will come back to OwnerRez.
We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.
