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  • Blog

    ...rd Party Alerts will continue to work as they do now, and we will make sure to cleanly migrate the existing ones to trigger events in future months, but you can already start crafting your own custom stuff using trigger events now.

    Available PropertyFieldCodes

    Have you ever wished that your email messages automatically showed the guest what properties wereavailable when they request unavailable tim...

  • Forums

    ...te", I happen to prefer latter
    * first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
    * second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state...
  • Forums

    That report doesn't have the data we need.

    It has a bunch of stuff under income that shouldn't be (cleaning, management etc)

    and is missing expense that it DOES need (management fee)

    and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...

  • Forums

    Any update on this?  

    PM and Accounting work are continuing at full speed.  I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 2022.

  • Forums

    ...sh diapers down the drain into the septic} etc. Ebay and Apple have huge legal departments and deal in billions of dollars. Losing a few (thousand, hundred thousand, or million) bucks (on preventable stuff) here or there is OK for them, but not for the individual owners. So apples and oranges, an inapplicable example of a "playbook" to use. I prefer to keep myself happy 1st, then the guests, which mean...
  • Forums

    ...Sign process
    - add legal "callouts" that they first read which are plain text paragraphs that are each of the main bullet points that stand out: cancellation, pets, extra guests... all the important stuff
    - they have to check, initial or both to all of these
    - the entire agreement is then rendered with the callout bullets in the middle and their intials on it as an image
    - they have to "slide down" th...
  • Forums

    ...<< must have
    - add legal "callouts" that they first read which are plain text paragraphs that are each of the main bullet points that stand out: cancellation, pets, extra guests... all the important stuff << not sure what that looks like
    - they have to check, initial or both to all of these << must have
    - the entire agreement is then rendered with the callout bullets in the middle and their intials on...
  • Forums

    ...Sign process
    - add legal "callouts" that they first read which are plain text paragraphs that are each of the main bullet points that stand out: cancellation, pets, extra guests... all the important stuff
    - they have to check, initial or both to all of these
    - the entire agreement is then rendered with the callout bullets in the middle and their intials on it as an image
    - they have to "slide down" th...
  • Forums

    ...ants here.

    I believe that vacation rentals are currently done via Airbnb, vrbo, etc and not direct yet

    But it would be good for your to get out on front of this, and at least review the developer stuff above. It might be something that comes soon or eventually...

  • Blog

    Yep—I’d love to see triggers for Airbnb messages. A lot of the stuff I email to the proxy now (checkout reminders and instructions, etc.) is better suited to the Airbnb message stream. Hope that’s coming soon!
  • Forums

    Good, but that was one of nine property pages. The others are the same. I just couldn't figure out where to put that line. Is there a way to directly update stuff like that or the HTML on a hosted website without getting crazy?
    Where did you put it?
  • Forums

    ...guest replies, their reply goes back to you directly, not to OwnerRez. We do this on purpose to keep the communication between you and the guest. We have designed and worked on some "Unified Inbox" stuff but it's been back burner'd several times. It's a major undertaking and not necessary for a lot of users. It's something that needs a lot of work to really get right and be useful, otherwise it jus...
  • Forums

    ...pays in full. They can't do that without your interaction, so you'll always have a decision point of "guest wants to pay in full... let me charge them and then go skip the reminder email".

    We've got stuff in the works for making the skip auto -- eventually you'll be able to go into the trigger and do something like add criteria of "only send if amount due > 0" so that it is date and rules based, but w...

  • Blog

    Glad to see the portal feature.  That's been an issue with my business partners who were used to looking at pricing and occupancy on our previous system (while not having the ability to mess stuff up).  Looking forward to the granular access and read only features for them and the Staff/Cleaner function.  Would be great to have a report/portal access that says "Property A guests stay from B to C with D...
  • Forums

    ...s or instant booking. Trip insurance for guests. guest emails. pricing. updates. pictures. reviews. taxes. reports. etc.

    That is why I suggested that support link. It will lead you to a lot of stuff including things you might not have considered.

    go to each menu item on the top of the booking area. look at and study each carefully.

    Some wander through here with blank stares.

    This is a powerf...

  • Forums

    1) Get rid of Evolve. They also charge your guests high commissions, have a questionable reputation, only do the easy stuff Ownerrez does, and they control your reviews and prevent you from using Booking.com.

    2) Read the channel bridge help and forum article(s). You can search on the Support page.

  • Forums

    The insert field popup shows whatever is relevant to the current template. Note that there are different tabs of information there (property, booking etc) where the check in info would be related to the booking not the property, and you can also filter down in a tab to find stuff by name.

    You can find the exhaustive list of all codes here:

  • Forums

    I would suggest you not to swallow around one Topic at a time. You should consider going through the following link topic by topic. You might not need the quote stuff.

    Otherwise you might encounter a dozen other things you cannot do or might miss out on.

    There is also a search area on top that might help.

  • Blog

    Yep! We've got a lot of stuff on the drawing board for triggers. There's so much promise there by adding some additional logic that can let you automate a lot of that manual scheduling.

    We'll keep everybody posted as we progress throughout the year.

  • Forums

    No, we engineer our releases to only take a few seconds of downtime. You shouldn't even see a blip. This release involves some low-level stuff that affects a LOT of areas in the software so we're doing a lot of testing and staging beforehand.