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  • Blog

    Delay Negative Reviews on Airbnb, Expense Categories, Channel Transparency, Theme Cleanup
    10 months ago

    ...rrez.com/vacation-rental-channel-manager best channel manager in the vacation rental industry, we do a lot of work on monitoring and improving our channel connections. While we can't work on channel stuff every week, we constantly make notes so that we can jump on improvements when the time allows. Not a month goes by when we aren't making channel updates. In this release, we hit a couple of things w...

  • Blog

    Gallimaufry of July and August enhancements
    7 years ago

    ...column display clearer
    * Add payment status filter on booking grid
    * Add clear all filters button on all grids
    * Add email address and has email address filters on booking grid All of the smaller stuff

    * Show actual values from entities (bookings etc.) on legal agreement and email template previews instead of using sample values. Sample values still used if no entity exists yet.
    * Show travel in...

  • Blog

    Switch templates when sending email & send ad hoc email to the guest
    8 years ago

    We released an update earlier today that was mostly aboutProperty Management stuff, but we slipped in a couple things for emailing that will make your life a lot easier. We have a lot ofchanges coming for guest communication - responding toinquiries, dealing with guest responses, capturing a timeline/thread of everything - but we wanted to fix a problem that has been frustrating users for awhile.

    You...

  • Blog

    Pricing Preferences, Security Safeguards, Message on Renter Agreements, Rate Widget Months, and Bug Fixes
    2 years ago

    ...I'm talking about these things:

    Yep, those things. And yes, we've known about it too. To make matters worse, as you keep clicking stuff, new pop-over cards would open even though the old ones didn't close. You had to click on the same link as before to close a single card. We finally had enough and fixed this. It is much easier no...

  • Blog

    Background Settings on Hosted Sites, Property IDs in Google Analytics, Smarter iCal Detection, Affiliate Tweaks & 32 bug fixes!
    2 years ago

    ...reviews.capterra.com/new/100831) or G2 () and write your own. We'll notice it and pick it up just like all the others. But hey - only write good stuff! No complaining! 😂 Bug Fixes

    Auto-create blog menu. A few months ago, we added a blog feature to hosted websites (/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-r...

  • Blog

    Another month, another Gallimaufry
    7 years ago

    ...ll screens to save space
    * On month, make rows scrollable if too many bookings to fit
    * Layout buttons and filters to fit on one rows
    * Grid responsive to hide/show columns

    And all of the other stuff...

    * Overhaul booking payments and refunds into new Transactions section
    * Add booking cleaning date
    * Hover headers on grid to make sort visible
    * Add datepicker to booking calendar picker
    * S...

  • Blog

    JTVRs in response to: Deep Thoughts on Security Deposits and Insurance
    1 year ago

    True. But the ARDI coverage here is $20 for $1000. This is $29 for $10,000 plus a lot of other stuff.

    HomeAway is trying to get people to elect $49 pdp. This is much better compared to that.

  • Blog

    Paul W in response to: Deep Thoughts on Security Deposits and Insurance
    1 year ago

    ...sheets, etc - all are never more than a few hundred bucks at most. Having 10 grand of coverage is pointless if you never use all that.

    PS. Our regular HOI insurance on the houses covers really big stuff with a 500/1000 deductible (and short term renter/liability is specifically mentioned as a named coverage) so anything that would be 10 grand we can cover with that.

  • Forums

    Green stuff
    6 years ago

    On the Amenities page, is it possible to add several checkboxes. Perhaps under a Green section?

    100% renewable electric provider

    Low flow showers

    Recycle bin

    LED bulbs throughout


    I don't use the

  • Forums

    Eric Moeller
    6 years ago

    Would it be stepping over the line to alert people to three free days of webinars from vacation rental industry experts? It is free, and I did this last year. And I didn't sign up for any paid version of it. No I have nothing to do with it. I just got an email about this year's version

    Most people can learn a huge amount about vacation rental stuff from this.

  • Forums

    Paul W in response to: Vacation Rental Accounting, Taxes, Revenue, 1099s, etc.
    6 years ago

    I highly recommend talking to Ximplify who we started partnering with for accounting stuff awhile back. We push PMs, large and small, in their direction. Good folks over there who know how to use OwnerRez, QuickBooks and a lot more . We are working with them a lot on expanding our QB integration to many more things and change accounting models to be more correct in general.

  • Forums

    Michelle J in response to: How do I access the Reports Section?
    12 years ago

    ...oment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're working on a lot of stuff related to email.

    If you collect credit card payments, your gateway/merchant account provider offers some basic reporting though only about basic credit card transaction and batches.

    -Michelle

  • Forums

    Chris Hynes in response to: On a lighter note: More embeddables suggestions
    5 years ago

    ...hers would be outlined in the rate notes.

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.

  • Forums

    BlueMtnCabins in response to: On a lighter note: More embeddables suggestions
    5 years ago

    Ahh, normality. Soon, hopefully!

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.
    You are right! I did not think...

  • Forums

    DianneD in response to: Will someone Zoom with me to set up emails?
    4 years ago

    Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff

  • Forums

    Paul W in response to: How do we test everything --> emails & triggers / erental locks / agreement / hosted website / payment(s) / deposit / etc?
    6 years ago

    ...ect. After booking, look at:

    - the email(s) you got as both the guest and owner and their language
    - the renter agreement you signed
    - the charges and amounts you paid
    - the rules about when future stuff will be collected
    - the trigger emails that are set to go out on the booking

    And then adjust what you don't like.

    You can always Void & Delete the credit card payment so that it doesn't go to settl...

  • Forums

    JTVRs in response to: OpenEdge - I DO NOT recommend!
    4 years ago

    Online transactions like vacation rentals, especially card not present, are probably in the high risk category. Think Lynbrook specialized in VRs. Maybe openedge not. This kind of stuff may only get worse.

  • Forums

    Paul W in response to: Setting up a new unit - what sequence to follow
    5 years ago

    Good question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and get rates right or whatever else. Then later fill out your VRBO listing and import that into OwnerRez. If you move to our HomeAway API coming up, we can push your OwnerRez property data into VRBO directly a...

  • Forums

    Paul W in response to: VRBO downloads now called HomeAway? Duplicating data?
    6 years ago

    We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending.

  • Forums

    Chris Hynes in response to: How to import (simple) legacy data
    6 years ago

    ...sion, I'd set Rent and Total columns to the Total (your column D) and leave the Surcharge/Discount etc columns blank and and then set the HostFee to the commission amount.
    - Host fee is used to track stuff like booking site commissions so it's not exactly matching a management fee but it's the best way to keep those separate. If you put in a discount, you'd end up with a lower total showing up in repor...