Search results
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Switch templates when sending email & send ad hoc email to the guest
10 years agoWe released an update earlier today that was mostly aboutProperty Management stuff, but we slipped in a couple things for emailing that will make your life a lot easier. We have a lot ofchanges coming for guest communication - responding toinquiries, dealing with guest responses, capturing a timeline/thread of everything - but we wanted to fix a problem that has been frustrating users for awhile.
You...
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Hey, did you know that we...?
10 years ago...ing them to even send an email?
Want to allow wide-open inquiries for even no-date requests?
Check out the widget settings now. There are a lot of new options.
That's it for now
Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.
As always, if you've seen other change in the system and have ques...
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Quote Email/SMS/Channel Triggers
10 years ago...y after 3 days after 5 days after and so forth it was first quoted, this would increase our bookings a lot. I used to have a high-school kid hired that would just go through the quote list and resend stuff that had been quoted in the last 3 or 4 days and he would look to make sure there was still availability on that unit, and if not he would do a new quote on a unit that was available. Then start send... -
Chris Hynes in response to: VRBO and Subscription Options
9 years ago...their real email address, populate it in OwnerRez, and then your scheduled emails will work for those bookings as well.
We've got some enhancements for walled gardens planned for later this year -- stuff like parsing the booking and payment notifications so we can populate charges and payments, a guest "checkout" that would accept their email address and have them sign your renter agreement, etc. As...
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Sam Westcott in response to: Alternative to PayPal payment processing
9 years ago...out a difference of $50 per month which more than covers whatever the gateway is monthly.
When you say invoicing and pre-scheduled, are you talking about outside of VR bookings? For vacation rental stuff, we provide an invoice (quote) for guests and do payment schedules - does that not work for your needs? I guess that's the thing that it comes down to ultimately since it dictates what all processor...
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Sid P in response to: Managing VRBO service fee when entering charges
9 years agoCool stuff.
It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
Thanks for the hard work you guys do. -
BlueMtnCabins in response to: Alternative to PayPal payment processing
9 years agoI do not know where you get 3.5% for square. it is 2.9% for non swiped non keyed (invoiced).
yes I mean for one off stuff. for example, my AirBnB or VRBO renter who already paid via VRBO or AIRBNB wants to add an extra night to their stay. I do not do that via AirBNB or VRBO, I just invoice them for extra night cost via Square. or sometimes I have VRBO renter who booked via VRBO and paid deposit via...
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Sam Westcott in response to: Auto-send quote option - only to certain inquiries
9 years ago...Air (which pretty much everyone does) you will have to get used to accepting Book Now requests and using their message thread.
* We are working on tools to work WITH the message thread and Book Now stuff that they send.
* It is more important than ever to export your records out as the walled gardens put up their high walls
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Randy Juneau in response to: Interactive Calendar
10 years ago...have 1 page to go to that I can see all unit's availability AND do a quote without having to navigate all over. Just a suggestion since personal devices are being used more now than computers to buy stuff online. It makes it a lot easier for the traveler as well to have just one page to see and use. Just add it to my wish list!! Thanks! :-) -
Michelle J in response to: Updating Calendar
12 years agoWe're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now.
If you go to the Linked Accounts sections (link here:)
You can see what accounts you have linked and provide credentials for them if they're not already filled in.
You can fill in your listing IDs (such as your...
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Glenn Moore in response to: Custom fields for email templates
13 years agoThat is awesome. I have already started to use the fields to store lockcode information and other stuff. Once the email system is enhanced with workflow rules on events and dates related to the booking, then life will be even better. This is a damn fine site - I consider myself lucky to find it! -
ShenRent in response to: How Marina's Edge uses Analytics to Improve Customer Experience
11 years agoI hate reading stuff like this because it shows me how much better my marketing and analysis could be! :-) Awesome, Damon. -
Michelle J in response to: Account Field Recommendations
13 years ago...r for centralizing guest records so that you can have an actual CRM system and do reports on your repeat guests and up-selling and such. Obviously custom fields for that would have to wait until CRM stuff was actually out. I can tell you that it will probably a good deal of time before that happens.
There is a lot of focus right now on things like:
- Auto responders for inquiries
- Rules (which go... -
Marina's Edge Re in response to: Account Field Recommendations
13 years agoSounds like lots of great stuff! -
Marina's Edge Re in response to: How Marina's Edge uses Analytics to Improve Customer Experience
11 years agoThanks, Angela....I'm a bit of a geek on this stuff...I'd be happy to help you set it up if you are interested...it has been an incredibly valuable tool for us and we are constantly learning and improving!
Damon
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Michelle J in response to: Couple of things-Disabling emails and historical scheduling
13 years ago...d template that you didn't intend for everyone in the past to get.
It sounds like you're looking for a marketing tool to send newsletter type content out. I don't think any of our scheduled sending stuff fits that bill at the moment. I suppose if we allowed you to take a template and do a one-time in-place send to all bookings (or a filtered list of them), that would meet your need. Something to th...
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Michelle J in response to: How will OwnerRes. handle the HomeAway e-mail policy change?
14 years agoHi GreenJoe,
Ah yes, the Airbnb-style stuff. HomeAway has been trying to duplicate what Airbnb does for the past two years. I figured that was what you were referring to. We're not terribly concerned about it, given HomeAway's track-record and their marketbase. FlipKey has recently been walking down the same road. Both HA and FK don't seem to realize that many of their customers don't want to be...
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SP in response to: inquiry request
14 years agoMichelle
I was looking at some youtube intro stuff for wufoo and looks like I may be able to do that in my website - so I can either send it to @inquiryspot or maybe in the beginning send it to my email address to see what shows up. Now will your programs know the data that is being past? I guess most heading should be the same - first last names, etc - I will look back at the websites you included...
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Michelle J in response to: New Email feature
14 years ago...inor one-offs, we're working on email-related features for the next several sprints. It will probably be a good 3-4 months before we switch to another big area because there's a lot of email-related stuff we need to do.
I can't promise exact dates for templates or mail merge but that's a huge part of this. Nearly everything you've asked for, as it relates to email, has been scheduled except for the...
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Michelle J in response to: Feedback Button
13 years ago...ight away by users, others we found here before anyone reported it. It's all getting cleaned up now. As you refresh, you may notice some things changing slightly. Nothing dramatic, and it's all UI stuff. No data was lost or anything like that.
-Michelle