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  • Messaging » SMS Messaging

    SMS Overview
    5 months ago

    ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (

  • Core Concepts » Bookings, Quotes, Inquiries

    Moving a Booking to a Different Property
    2 weeks ago

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb channel integrated bookings between properties t...

  • Updates & Archives » Changelog » 2021

    Update March 22, 2021
    4 years ago

    ...QA for one property
    * Added option on discount codes to allow combining with other non code discounts
    * Added message on Airbnb listing delete to clarify option
    * Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
    * Fixed Quote & Email button to return to the correct "quoted" location
    * Added support for manually sending SMS triggers and templates...

  • Core Concepts » Bookings, Quotes, Inquiries

    Instant Book vs. Request-to-Book
    1 month ago

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Channel Management » Channel Integrations » Airbnb

    Airbnb Taxes
    1 month ago

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Channel Management » Channel Management

    Channel Management Overview
    4 weeks ago

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers () via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class distribution channels, and our goal is to support both...

  • Core Concepts » Bookings, Quotes, Inquiries

    Changing Charges
    2 months ago

    ...ectly on the Arbnb platform via alteration requests () , and quotes are handled via special offers () .

    Those are only the default charges, though, at any point, you can change the charges to override the amount. Maybe you want to add a cleaning fee or subtract a last-minute discoun...

  • Core Concepts » Guests

    Delete Guest Records
    1 month ago

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Blog

    Calendar not showing new bookings?
    12 years ago

    ...efresh, you should not need to do this ever again.

    Also in this release, a number of email changes were made that will be explained later by Sam. If you click on the Email menu, you'll see the new stuff. We went ahead and released the email changes as well since they were ready to go out.

  • Blog

    getawayGoGo, Google Analytics for Searching, Juneteenth, WordPress Plugin Graduates
    2 years ago

    ...R logo on Setup Interview. Apparently, we still had that ancient palm tree appearing at the end of the interview! It's been removed. Is this a bug? I don't think so, but hey it was on the list of stuff that was fixed, so now you know. 😉

    Clarify channel bridge import failures. When running a Channel Bridge import, you might have seen this error message "Cancellation status of booking (false) doe...

  • Forums

    April in MB in response to: VRBO Commission Fee For More Accurate Reporting
    3 weeks ago

    Surely there’s some way we could turn on a fee calculation that auto populates for VRBO bookings. This repetitive manual stuff is so 2010.

  • Forums

    Chris L in response to: Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?
    1 year ago

    ...r 2, the agency only gets commission on 2. TAs sort of take it in the shirt either way, but it is how it has historically been done.

    Vrbo really shouldn't be able to grab additional commission on stuff not booked through them. Maybe the OR team needs to go back to Vrbo and bring this up in light of how commissions work with other parts of the travel industry? Ultimately, it's OR that reports the re...

  • Forums

    Channel Bridge- " Bridge of Sighs"..
    4 years ago

    I HATE the process in place for the channel bridge...yes, it's probably just me...we go to the extension ( since chrome upgrade those are hidden, btw, and cannot figure out how to get them on my small tablet). Why can't we put all channel bridge "stuff" on one page instead of the extension...then the download...then go to another page to upload...awful.

  • Forums

    Customize the daily checklist?
    2 years ago

    I would love to start putting the daily checklist and date range checklist to better use, but there is so much extra stuff on there that we don't need. Such as owner name, cleaning date, guest email, etc. Could these columns be checkboxes when we run the report, similar to tags and custom fields, and we could uncheck them if we don't want the info?

  • Forums

    verified email
    2 years ago

    I just went through all the steps and spoke to Namecheap and they got all my DNS stuff connected, etc.  Everything is showing good.

    So.... do I change my email to my business email now?  Or do I leave everything in my account as my @gmail.com? 

    I guess I'm just a little confused how everything needs to be set up. 

     

    Thanks!!

  • Forums

    Michelle J in response to: New Email feature
    12 years ago

    ...inor one-offs, we're working on email-related features for the next several sprints. It will probably be a good 3-4 months before we switch to another big area because there's a lot of email-related stuff we need to do.

    I can't promise exact dates for templates or mail merge but that's a huge part of this. Nearly everything you've asked for, as it relates to email, has been scheduled except for the...

  • Forums

    Celine in response to: Sum of Tax
    6 years ago

    ...OwnerRez provides) as I have to remit to the mountain and remit to Revenue Quebec.

    Works great right now in my spreadsheet set up but I'm adding a second property in that area and would love it if stuff was more automated.

    Thanks!

  • Forums

    Paul W in response to: Correct way to handle vacation rental payments in Quickbooks (not integrated with OR) ?
    2 years ago

    ...invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoice you specify? What exactly is this?

    Not yet. We've been hunkered down on messaging, website and PM stuff since then. We do plan on working on QB updates throughout 2021, but no ETA yet.

    The difference in model is basically that income isn't realized until the booking actually arrives and the money i...

  • Forums

    Chris Hynes in response to: HTML writer
    7 years ago

    What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue?

  • Forums

    Sam Westcott in response to: Commission Reports
    13 years ago

    No, the grant access/permissions stuff was backburner'd for other work. You could always share the same login, of course.