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  • Channel Management » Channel Integrations » Airbnb

    ...hat's it -- the tax will now be pushed to Airbnb as a custom pass-through tax. Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () .
  • Blog

    ...creens. This should reduce a lot of confusion in changing owners while also leading users down a path of success.

    The last big enhancement is kind of a nerdy one and might fall under the "dev ops" stuff we don't talk about publicly. However, we decided to mention it here because it might lead to some changes you see in the user interface. We've been cleaning up our dates and time zone logic to cor...

  • Blog

    .../347379669) – Nov 1, 2023 3:16 PM (UTC)

    We are changing it to use the name.  The feedback on that has been overwhelming and the use case is pretty obvious.  The OwnerRez engineer working on lock stuff is already actively working on putting that in place.

  • Blog

    ...the weeds on that part first.

    Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff.  That, too, has already been underway for a while.

    Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...

  • Forums

    Yep, that's the best way to do that for now. We've got some ideas about how to make more general event blocks for stuff like this or general prep time rules on the todo list.
  • Forums

    I have a similar issue that this or a similar solution might work for...However, I use PriceLabs to handle pricing so that may be a nonstarter here, depending on how this stuff feeds to the different channels (especially Airbnb). 

    I am trying to prohibit check in/out on Saturdays...my new cleaner wants one day off per week...Plus I'd prefer if guests didn't split my weekends.

    This seemed simple...

  • Forums

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Blog

    every time I read the "best cities" type of stuff, I chuckle. Who TH will buy in Cleveland as a VR? People are fleeing big cities in droves for a number of reasons. And several places on the list I have never even head of.. and probably neither did the tourists.
    Climate emergency? it is mostly called "weather". On the other hand, they should get busy stopping CHINA, not Oregon, from polluting, if the...
  • Forums

    ...t will come back to OwnerRez.

    We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.

  • Forums

    No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every *week* around here. 😜
  • Forums

    That actually exists already, though it's a bit buried. Go to the property > calendar import > click the calendar import (VRBO or Air) and then click the Sync Now button. To be clear, this is only for pulling stuff INTO OwnerRez, not pushing out to other sites.
  • Forums

    ...more news on that by the end of the year

    Channel bridge...
    - VRBO and Airbnb it will pull bookings (full guest info, full financials including detailed invoices and payments, not just the simplified stuff)
    - VRBO, Airbnb, TA it will pull reviews
    - Rates push coming for VRBO and Airbnb by the end of the year, possibly TA as well
    - Content push coming for VRBO and Airbnb in the next few months
    - Manual...

  • Forums

    ...have 1 page to go to that I can see all unit's availability AND do a quote without having to navigate all over. Just a suggestion since personal devices are being used more now than computers to buy stuff online. It makes it a lot easier for the traveler as well to have just one page to see and use. Just add it to my wish list!! Thanks! :-)
  • Forums

    That's... brilliant. Insane, but brilliant. :-0

    Now I need to go somewhere quiet for a bit and ponder the meaning of life. :-)

    We're planning on upgrading the triggers so you won't have to do screwy stuff like this. But for now that's not actually a bad scheme. Might potentially cause some confusion with your API connections if you have any.

  • Forums

    I've also had weird stuff with air bnb conversations. 2 seperate enquiries from the same person for different properties. One enquiry appears voided but the conversation link takes me to the active enquiry. I have emailed support with more in depth details.
  • Forums

    ...onnected and then you reauthorized it. When that happens, we re-merge the existing bookings to make sure nothing's changed during the period where the channel was disconnected.

    I've also had weird stuff with air bnb conversations. 2 seperate enquiries from the same person for different properties. One enquiry appears voided but the conversation link takes me to the active enquiry.
    Airbnb uses a sin...

  • Forums

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.
  • Blog

    Lydia - I've done the same but only $100. I guess I'm self-insuring on this stuff and not worrying too much about it. Thanks for clarifying that this insurance is for owners ;-)