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  • Core Concepts » Deposits

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Guest Conversation...

  • Blog

    ...remains the same. If you do happen to be the lucky European merchant that needs this, your guests will see something like this when they're confirming their booking:

    For most of you, this new 3DS2 stuff will never be used because you're not a European merchant. However, this work lays the foundation for other security enhancements that might affect you in the future.

    We're proud to be one of the...

  • Blog

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Blog

    ...his to save the Stripe connection right away and then ask for the settings after the fact. That way, if you click away, the Stripe connection is still saved.

    We'll keep our eye on all the new 3DS2 stuff, but if you see something that seems off, let us know right away! Even if you're not a European merchant, keep an eye on your Stripe settings and processing history in OwnerRez and let us know if so...

  • Forums

    ...s.  I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)

    Tim, you hit every major thing right on the head!  Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱

    If I made a list of the top 10 items that are most...

  • Forums

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?
  • Forums

    ...all)
    sleeps
    No pets/yes pets
    WiFI
    Security cameras
    Grill
    patio/deck furniture
    Firepit
    bathrooms (number and icon)
    dinning for (number)
    Central heat/ac
    family friendly
    parking (nbr of cars)


    Other stuff?
    you can see similar list on my site but it is not very flexible and icons don't necessarily match the VR

  • Forums

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Forums

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.
  • Forums

    ...M303155 -- but I suspect my OwnerRez integration is interfering with that.)

    Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

    Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quic...

  • Forums

    Look at the FontAwesome stuff. There's a zillion of them and they are better than icons - they're actually web "fonts" so you can increase their size or color perfectly by just specifying HTML attributes.
  • Forums

    We got delayed on this because our HomeAway API integration took a bit longer than expected. That's in beta now and releasing in a couple weeks, so the SMS stuff will be coming very soon!
  • Forums

    I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.
  • Forums

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...
  • Forums

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.
  • Forums

    Yep, we're in talks with them, but waiting for them to build an API before we can do integration other than the email stuff you're using now.
  • Forums

    Thanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?
  • Forums

    Thanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?
    I use with VRBO booking .com and yes auto responders etc work. Tipadvior is challenge. Chris is working on that
  • Forums

    Cool stuff.
    It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
    Thanks for the hard work you guys do.