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Enhanced Surcharges, Discounts, and Add-Ons 8 replies

Chris Hynes
Aug 12, 2017 9:44 AM
OR Team Member Joined Oct, 2012 1404 posts

When I wrote the article for that, I added the images by hand -- and we immediately realized that we'd need to add an upload button so you can do it yourself.

We just rolled out an update that adds support for uploading images or files into editors. To access it, use the new Upload button:

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

Amy B
Aug 11, 2017 11:05 PM
Joined May, 2017 2 posts

Where do you add an image for the add-ons like in the example shown? Not seeing anything in the Surcharges/Discounts area. Thanks!

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

BlueMtnCabins
Aug 6, 2017 7:29 PM
Joined Jun, 2016 1182 posts

Looks like it is correct now, thank you!

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

Chris Hynes
Aug 5, 2017 10:07 PM
OR Team Member Joined Oct, 2012 1404 posts

Yeah! We need to make a badge for that :-D

Hotfix is now released. How's the sort look now?

Gallimaufry of June enhancements 14 replies

Marina's Edge Re
Aug 4, 2017 8:31 PM
Joined Oct, 2012 206 posts

Thanks, or make it even easier that the book now button just acts like the current booking/inquiry widget and begins processing the information immediately!

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

BlueMtnCabins
Aug 4, 2017 1:06 PM
Joined Jun, 2016 1182 posts

Chris Hynes said:

I looked into this and the problem is that we weren't using the position for optional surcharges, only for the automatically added ones.

We're testing a hotfix for this, will let you know when its released.

do I get a "best tester" recognition? LOL

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

Chris Hynes
Aug 4, 2017 1:00 PM
OR Team Member Joined Oct, 2012 1404 posts

I looked into this and the problem is that we weren't using the position for optional surcharges, only for the automatically added ones.

We're testing a hotfix for this, will let you know when its released.

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

BlueMtnCabins
Aug 4, 2017 10:59 AM
Joined Jun, 2016 1182 posts

This is great, but i cannot figure out how to make optional discount (like military) to show up below rent but above cleaning fee. i.e I want to discount rent only. I got it show up above tax, but not above cleaning fee no matter what "position" I use.

Example before optional military discount is selected :
Rent 4 nights (8/24 - 8/27) during Late summer at Weekend Night rate at $259.00 per Weekend Night $1,036.00 $1,036.00
Rent 2 nights (8/28, 8/29) during Late summer at Weekday Night rate at $199.00 per Weekday Night $398.00 $398.00
Discount Last minute Discount based on 5% -5% -$71.70
Surcharge Cleaning Fee based on $150.00 per stay $150.00 $150.00
Tax TN Sales / Sevier County Lodging Tax 12.75% $192.82
Surcharge REFUNDABLE Damage Deposit based on $300.00 per stay $300.00 $300.00

After optional military discount is selected:
Rent 4 nights (8/24 - 8/27) during Late summer at Weekend Night rate at $259.00 per Weekend Night $1,036.00 $1,036.00
Rent 2 nights (8/28, 8/29) during Late summer at Weekday Night rate at $199.00 per Weekday Night $398.00 $398.00
Discount Last minute Discount based on 5% -5% -$71.70
Surcharge Cleaning Fee based on $150.00 per stay $150.00 $150.00
Discount Military Discount based on 5% -5% -$75.62
Tax TN Sales / Sevier County Lodging Tax 12.75% $183.18
Surcharge REFUNDABLE Damage Deposit based on $300.00 per stay $300.00 $300.00

I want military discount to be above the Cleaning fee as I do not discount the Cleaning fee. Any advice? thanks

Gallimaufry of June enhancements 14 replies

BlueMtnCabins
Aug 4, 2017 10:06 AM
Joined Jun, 2016 1182 posts

Thanks

Gallimaufry of June enhancements 14 replies

Chris Hynes
Aug 4, 2017 9:57 AM
OR Team Member Joined Oct, 2012 1404 posts

The availability search uses sleeps numbers calculated off of the Amenities tab for each property. The rules on the property are separate and are for limiting bookings, while the Amenities ones are for display. Clear as mud? :-)

You can see the calculated numbers on the General Info tab of the property (see screenshot below). Sleeps min is calc'd from the number of beds in Amenities, while Sleeps max is calc'd from number of beds with 2 people if they can (king, queen, double). That's why the 4br is still getting 10 -- 2 kings = 4, 2 queens = 4, 2 single's = 2 = 10 total.

That's how the numbers are auto calculated, but if you hit the Edit button on General Info you can put in overrides for sleeps and rates for just this eventuality where the auto calc's don't give you what you want.

Also note that on the availability search widget settings you can hide the rate and hide the min sleeps if you want.

Gallimaufry of June enhancements 14 replies

BlueMtnCabins
Aug 4, 2017 9:26 AM
Joined Jun, 2016 1182 posts

Seems like in availability search it shows strange "sleeps" numbers. like my 3 bd property that sleeps 10 shows "sleeps 6-10"; and my 4 bd that sleeps 12 also shows "sleeps 6-10" . I have no idea where it got the lower limit if it is in beds, then 3 bd sleeps 10 in beds ( 2 kings, 2 queens, 2 single daybeds) and 4 bd sleeps 10 min in beds (2 kings, 2 queens, 2 single daybeds). But what happened with 4bd upper limit (12?) is there anything I need to adjust to make it show correctly? it seems correct in "rules". Thanks

Gallimaufry of June enhancements 14 replies

Chris Hynes
Aug 4, 2017 9:11 AM
OR Team Member Joined Oct, 2012 1404 posts

Yep, shenrent.com is one of our hosted websites using the turnkey template -- that came out earlier this year and we've been improving it since.

Quoting price on the availability search is a great idea! I'll note that down on our todo list. It'd require adding full occupancy fields in the search so guest and pet fees would be properly calculated. Adding a option for a book now button is another good idea. The way I see that working, it would still send the guests to your individual property landing page, but with the dates from the search already filled in to the book now widget.

Enhanced Surcharges, Discounts, and Add-Ons 8 replies

Chris Hynes
Aug 3, 2017 9:01 PM
OR Team Member Joined Oct, 2012 1404 posts

We first released Add-Ons back in February, which allows you to define optional charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.

Stuff that's new:

  • Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seasons for the booking and the booking criteria will be shown to the guest, and any not matching the criteria will not be shown. The internal side on the booking and quote Charges screen will still you select an Add-On regardless of the season/booking criteria.

    If you set up Add-Ons with criteria before, make sure to review them and ensure that the criteria is doing what you expect. They were always shown before regardless of season/booking criteria, so if you set that previously it could cause them to be hidden now that the criteria is correctly evaluated.
  • Discounts can be set to optional mode just like Surcharges. If you create an optional discount, this will create a "Discounts & Promotions" section on checkout where the guest can select a discount.

    And yes, we have plans to add discount codes to trigger discounts in addition to making them selectable from a list ;-) This release is the first step in our roadmap to get there.
  • A new Applied Manually setting allows you to create surcharges that only you can apply, that are neither applied automatically based on criteria nor selected by the guest. This was doable before by a hack -- by creating a Surcharge or Discount with Specific booking/season criteria and not adding any criteria so it would never apply, but now it is an official feature and all Surcharges or Discounts with no criteria have been upgraded to Manual mode.

Stuff that's better:

  • Throughout OwnerRez, particularly on the booking and quote Charges screen, things that are Discounts are now referred to a a Discount vs. a Surcharge. The guest views always showed Discount, but the internal view showed the "Surcharge" moniker vs. the actual type.
  • Also on the booking and quote Change Charges screen, discounts are split into a separate group in the item selector.

Gallimaufry of June enhancements 14 replies

Marina's Edge Re
Aug 3, 2017 2:17 PM
Joined Oct, 2012 206 posts

Following up on this. I really like the layout on the site http://www.shenrent.com/. For the availability selector it would be nice if the total price with a book now button came up after each property. Otherwise, I'm forcing people to put dates in again when they go to the individual landing page.

Portal access for owners and staff released! 19 replies

Chris Hynes
Jul 27, 2017 7:11 PM
OR Team Member Joined Oct, 2012 1404 posts

We've just released a new user portal that allows you to grant access to owners, cleaners, maintenance staff etc. to view availability calendars, block off time, and view owner statements. This has been a highly requested feature for a long time, and we're excited to get it into your hands!

This looks like the same ribbon view you've come to know and love, but is available for each user you grant access to!

Once you set up portal access, you'll be able to give logins with permission to view one or more owners or properties, as well as allowing access to different levels of information about bookings, owner statements, and blocking off time.

For more information on setup and configuration, review our Portal Access support article.

This is only the beginning -- now that the login and permissions are in place for granting access we've got many ideas of additional things that can be managed -- cleaning workflows like acceptance of cleaning, marking cleaning as complete, notes, checklists, even uploading images of the condition at time of cleaning.

We are still in the planning stages for the next steps, so if you have ideas, let us know!

Rates, tables everywhere! 8 replies

BlueMtnCabins
Jul 18, 2017 8:44 PM
Joined Jun, 2016 1182 posts

Much better, thank you

Rates, tables everywhere! 8 replies

Chris Hynes
Jul 18, 2017 6:19 PM
OR Team Member Joined Oct, 2012 1404 posts

That's a good point... there's not really enough room on mobile portrait to do a "table".

Have a look now -- we added a mode where it goes vertical inside one cell instead of horizontal cells if the page is small.

Also noticed something on the page seems to be cutting off the bottom of the widget.

Rates, tables everywhere! 8 replies

BlueMtnCabins
Jul 18, 2017 1:41 PM
Joined Jun, 2016 1182 posts

I just noticed that rate widget does not seem to be scaling correctly on mobile - the weekly rates column is cut off. I have Android galaxy S5. Night, week night and weekend night are showing fine. Just not the weekly rate column.

Gallimaufry of June enhancements 14 replies

Chris Hynes
Jul 11, 2017 11:26 PM
OR Team Member Joined Oct, 2012 1404 posts

Yep, clicks on the property name, photo, or details button are all supposed to link in. That uses the Property URL you've set on the property. Fixed one link that was only showing at a certain size, going to blocked by popup blockers, so it should work now.

It'll also pick up the property Short Description, beds/baths you set in the amenities section, and a few highlight amenities like pets, internet, firewood, mountain, forest, waterview, waterfront. I need to write an article about how all that works for this one -- the other widgets are pretty self explanatory but the search picks up stuff from many different areas.

Adding more buttons is something we will be doing for sure, but as you know we like to start small, see what the different use cases are, and then iterate from there. At a minimum, we need some hard coded buttons for Inquiry or Book, with the availability to specify or template urls or hash links.

Eventually the buttons will end up looking something like the list in our hosted websites design. The list itself is very similar to what we did there. For example: http://www.shenrent.com/

Gallimaufry of June enhancements 14 replies

Marina's Edge Re
Jul 11, 2017 4:08 PM
Joined Oct, 2012 206 posts

Are the hyperlinks supposed to work in the availability search? When I click on the property name nothing comes up but when I click on the details it brings me to the website.

Also, is it possible to have a "book now" or "inquire now" button as part of the multi-property availability search?

Gallimaufry of June enhancements 14 replies

BlueMtnCabins
Jul 11, 2017 3:27 PM
Joined Jun, 2016 1182 posts

Yes like that but I envisioned something with those little mini icons you have used instead of bullets to make it more visual maybe? Like a little hot tub icon you have next to the words "hot tub" etc

Gallimaufry of June enhancements 14 replies

Chris Hynes
Jul 11, 2017 3:21 PM
OR Team Member Joined Oct, 2012 1404 posts

Grace period is over in the door lock section in settings, but it sounds like you already found that!

Availability search has been requested for so long! I'm glad we got this in, and we'll continue to enhance it over time by adding more filters you can turn on -- guest count, etc.

The channel rate adjustment is only for TripAdvisor and CanadaStays right now. If you hook up the channels, we can update listing data, rates etc, and import bookings -- and we added the option to increase or decrease rates when you update those channels so you can up the rates to balance out booking fees etc. Right now, I think TA is still only allowing 5+ properties to use that, though :-/ We're working on opening up more channels.

An amenities list widget is a great idea. We've already got that display in our hosted websites, for example: http://www.shenrent.com/autumn-ridge#amenities -- so we could make something like that available as a widget.

Gallimaufry of June enhancements 14 replies

BlueMtnCabins
Jul 11, 2017 11:35 AM
Joined Jun, 2016 1182 posts

found it, LOVE the availability search.
A suggestions: widget displaying popular amenities in a form of icons with descriptions possibly that can be embedded in the website. Such as Firepit (icon for fire), grill (icon for grill), Hot Tub (icon for hot tub), pool table (icon for pool table), arcade (icon for arcade) etc. You already have it almost there on "availability search" but I 'd like to have it on property website so it is more 'visual" - inquirers can see icons/brief descriptions in a form of table or bullet list ion the website. See example on my www.smoky-mountains-cabin.com/Appalachianescape "amenities" bullet list .

Gallimaufry of June enhancements 14 replies

BlueMtnCabins
Jul 11, 2017 11:23 AM
Joined Jun, 2016 1182 posts

and where do i set grace time for the locks?

Gallimaufry of June enhancements 14 replies

BlueMtnCabins
Jul 11, 2017 11:13 AM
Joined Jun, 2016 1182 posts

"Rate adjustment option on channel syncs to allow increasing/decreasing rates on for each channel"
What is that?

Gallimaufry of June enhancements 14 replies

Marina's Edge Re
Jul 11, 2017 12:20 AM
Joined Oct, 2012 206 posts

Awesome! Love the multi property calendar search!

Gallimaufry of June enhancements 14 replies

Chris Hynes
Jul 10, 2017 5:59 PM
OR Team Member Joined Oct, 2012 1404 posts

We've been hard at work since our last post, running through a lot of small enhancements. We haven't added any major features, but all the little things add up.

"Gallimaufry" is one of my fun favorite words. It means a collection or hodgepodge of things with no apparent unifying theme. Comes from the name of a 16th century Middle-French meat stew where they just threw in everything :-)

Image: Steven Luu

Anyway, here's what's new across the board...

New regional listing sites

New CanadaStays full channel sync with push updates for listing data and rates and online quote/booking. Contact us to be added to the beta.

New Converge/Elavon gateway

New widget options

  • Optional simple charges on booking widget quote instead of full description. Many requests for this one.
  • Optional "From" wording on booking widget quote
  • Option on booking widget to refer to "guests" vs. adults. HT. Daniel M.
  • Translated booking widget to Spanish. If you would like another language, contact us and we can work with you on translation. HT Craig H.
  • New availability/property search widget. If you've got a lot of properties, plop this on your site and guests can winnow down to the ones available for their dates

New hosted website options

  • Option to approximate map location with a area circle instead of points and addresses
  • Customizable footer template

New functions

  • Bulk Block-off. Got a event like a wedding where you've sold on one booking but need to block off a bunch of other properties? Or doing maintenance on a bunch of properties at the same time? Go to Tools -> Bulk Block-Off and block them off all at once. HT Chantel C.
  • Email list report to dump all inquiries and bookings to a spreadsheet with info about what properties and dates they stayed for import into MailChimp, Constant Contact, etc. HT Victoria H.
  • Copy booking button to create new booking or quote -- makes it easier to add repeat guests. HT Melissa P.
  • Values view for custom field definitions section in Settings. Given one field definition, you can see the values set for all properties at once. HT Maria S.
  • Booking listing site fee tracking. We're working on reports for this, but you can start tracking now in the Charges tab of each booking.

Smaller things added everywhere

  • Grace period option to lock code generation times to give guests a configurable number of hours on each side of their check-in/check-out times. HT Debby R.
  • Rate adjustment option on channel syncs to allow increasing/decreasing rates on for each channel
  • Discount column on booking import
  • Booking ribbon background option to apply property color to heading. HT Uwe K.
  • Season and rate columns to rate tester for easier diagnosis of how rates are generated
  • Sort overlapping seasons by shortest first when choosing a season for a booking to make rate engine defaults work more intuitively
  • Enhance Airbnb calendar import filtering so pending bookings, holidays, and days in advance rules are no longer imported
  • Show net breakdown on tax and PM commission reports, show as rent surcharges with rent on line item summary report. HT Chris P.

Any questions on these, ask away!

Using multiple payment methods 4 replies

Tracy P
Jul 7, 2017 7:19 PM
Joined May, 2017 9 posts

Thank you!

Using multiple payment methods 4 replies

Chris Hynes
Jul 7, 2017 6:41 PM
OR Team Member Joined Oct, 2012 1404 posts

It looks like you've got booking confirmation enabled in the property Rules section. That turns on a mode where the credit card is stored when the guest checks out, but not processed until you approve the booking.

Unfortunately, booking confirmation doesn't work with PayPal because we don't get a credit card back from PayPal to verify, just a payment approval -- that's why it's not showing up at checkout.

Go to the property rules for each property and switch Online Bookings back to "Confirmation not required (recommended)" and you'll see PayPal show up on checkout.

Using multiple payment methods 4 replies

Tracy P
Jul 7, 2017 6:35 PM
Joined May, 2017 9 posts

I have both check and Paypal set up but when i go in to test a booking from my website i am only given the option for check. I cant figure this out.