Incoming Email

Renee C
Feb 3, 2025 9:43 AM
Joined Feb, 2024 29 posts

If someone sends an email to me directly is there anyway to connect that email inquiry to OR? Currently I only see it in my email software, but ideally I'd like to have it connect to OR and be tracked/seen there.

People are emailing me directly and not submitting a form.

Thank you! :)

Suzee S
Feb 5, 2025 11:50 AM
OR Team Member Joined Apr, 2023 27 posts

Hi Renee!

While there currently isn't any way to do this automatically, you could forward that email to OR and classify it as an inquiry manually.

To do this, find your OwnerRez inquiryspot email address by going here in your account and looking for the OwnerRez User Level Email Address:

https://app.ownerrez.com/inquiries/instructions

Go to your personal email account and forward the email to that email address. 

You'll receive a notification that an unrecognized email arrived in your account with a button that says "Categorize this email". When you click on that button, you'll fill in some information. It sounds like you'll want to classify that email as an inquiry. 

Once you do that, you'll see that inquiry in your inquiries section. You can play around with some test ones to see how that might work for you.

Feel free to reach out to us at Help@ownerrez.com if you have any questions on this.

Renee C
Feb 5, 2025 12:05 PM
Joined Feb, 2024 29 posts

Thank you - I'll give this a try