Hello ~ I'd like a way to run a report showing specific information about responses. I see this as a training tool for my co-hosts and KPI tool for my company.
I would like to be able to sort:
1. Who Responded (host, specifically which co-host, or automated)
2. Day and time of response (working hours vs after hours/weekends)
3. % of responses/communications during business hours vs after business hours, per person or automation
4. Timeliness of response
5. any other items that you feel would be useful to help break down KPI's
6. Historical data view over days, weeks, months, and years. (especially over a monthly timeline).
7. Retroactive to show the past few years from the inception of this report.
