Airbnb Resolutions and Date Changes not Accurate in OwnerRez

Hello OwnerRez users,

Over the last few months we have found it extremely difficult to process our monthly Owner Statements. We have found that any reservation that has a resolution, free cancellation outside of airbnb policy, or even simply date changes and related transactions, are all causing the OwnerRez statement system to not reflect accurately and not permit us to clear the related charges, transactions, and expenses. One guest added a day for maybe $150 and OwnerRez has registered them as paying for the full reservation twice, requiring us to switch to manual transactions which can cause future errors. In another instance we are not able to delete a penalty free cancellation due to PM statement being generated that includes expenses that are now need to be reversed (commission, cleaning, etc). We are unable to delete these reservations that should be $0 and we are also unable to delete the charges, expenses, transactions, and channel fees for these bookings which correctly reflect as $0 in Airbnb but do not get updated on OwnerRez side.

Is anyone else experiencing these problems? Is there any solution other than switching software?

Thanks