Hello all, I've been using Ascent now for a few months (simply at the recommendation of OR), and have been less than impressed with them, mainly (but not solely) due to the fees they charge. After all is said and done they are keeping over 4% of my total transaction amounts each month. It is my understanding that Stripe charges only a 3% flat fee... can anyone using either Stripe or Ascent chime in and let me know if your experiences have been similar?
That seems a bit on the high side for Ascent, from our experience. Perhaps there are financial issues that raise your rates - have you asked Ascent why their rates are so high, point-blank? They're usually willing to negotiate, or at least explain.
Failing that, we support a great many other processors that you can talk to:
https://www.ownerrez.com/support/articles/payment-processing-gateways-recommended
https://www.ownerrez.com/support/articles/payment-processing-gateways-list
And in most cases, changing processors is not terribly hard:
https://www.ownerrez.com/support/articles/payment-processing-gateways-changing
bumping this thread just to comment that looking back on all of the monthly statements we have shockingly been paying north of 5% to ascent on average, which to my memory is much more than the rate we agreed to in 2019. Our account is now being managed by Elavon so we will see what they have to say. Stay alert out there!
Good to know. I use Stripe and have been happy with them. Has anyone used Clearview? OR just integrated with them for payment processing.
