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Automatic Review at Midnight?!

Wishlist
Sep 23, 2024 5:43 PM
Joined Aug, 2022 1 post

We just implemented an automatic review for guests that meet certain criteria, and it's working great! However, the reviews are published at midnight, which is not great for the guest experience.  I imagine my past guest is getting a notification at midnight that I left them a 5 star review, and likely getting irritated.  How can I change the time of day that my automatic review is published?

Bri
Sep 24, 2024 3:55 PM
OR Team Member Joined Mar, 2022 83 posts

Hi there!

I don't know that we have any control over when Airbnb publishes those reviews. We sync them to the channel, and then they do with them what they will at that point. If you'd like us to dig into this deeper for you, could you write us at the helpdesk at help@ownerrez.com? Sending us specific examples by way of URLs and screenshots would be most helpful.