Credit Card - Tied to Guest Profile or Property Booking?
Renee C
Jun 14, 2024 4:46 PM
Member for 2 years
41 posts
Hello
I have 2 properties, one is our vacation rental and the other I use for a car rental that is offered with our VR. If a guest pays us directly for one property and then we create a booking in the other property, why doesn't the CC stay connected?
I cannot use the CC linked to property A with their booking on property B
Ken T
Jun 14, 2024 4:53 PM
OR Alum
Member for 7 years
1704 posts
Yes, that's correct - for security reasons, credit card information cannot be ported between guests or bookings.
Renee C
Jun 15, 2024 12:29 PM
Member for 2 years
41 posts
OK - it's not between guests, same guest different property.
I thought the card would be tied to the guest's profile so if they book a different property it follows them.
But that is NOT the case, correct?
Ken T
Jun 15, 2024 1:41 PM
OR Alum
Member for 7 years
1704 posts
Yes, you are correct - the card is tied to the booking, not to the guest.