I have a Vrbo guest who booked my property back in June for dates in October. Payments were collected and are in the bank.
This past week, my credit card processor (Stripe) alerted me of a "suspected fraudulent payment" and added:
"If you believe this payment was made with a stolen credit card, you should issue a refund to avoid a dispute and the dispute fee."
I alerted the guest of the situation and asked for their driver's license, which they provided. I was told that they had to replace their credit card because of bad charges not made by them. Their replacement card is expected next week.
My question is, when the replacement card becomes available, what is the best way to refund on the old card and collect on the new card without canceling their Vrbo booking? Will Vrbo be flagged on my refund, and will anything be blocking me from collecting on the new card?
I'm sure this is a common issue, as I've had to replace a credit card every year or so due to charges I did not make.
