Help with Updating PM Commission to Reflect Refund to Guest

Chayton W
Apr 30, 2025 8:47 PM
Joined Mar, 2025 1 post

Hey guys, first time paying out my owners. I had to refund a guest on Airbnb partially, and looking at the statements and it's not updating my commission as a PM.

Katie W
May 1, 2025 9:01 AM
OR Team Member Joined Jul, 2023 18 posts

Hi Chayton!

If you could please write to help@ownerrez.com and provide the ORB# of the booking and which statement you're looking at, we'd be happy to take a look for you!