Message stays ‘unread’ in inbox

Alyssa R
Oct 30, 2024 12:57 PM
Member for 2 years 13 posts

Hi!

My inbox remains with a (1) next to it indicating that I have 1 unread message, but I do not. All messages have been read and I’ve even clicked at the top of each page of the inbox to ‘mark all as read’. But the green 1 remains indicating that I have one unread message. How do I get rid of that? It’s driving me crazy 😜 

Bri
Oct 31, 2024 8:03 AM
OR Team Member Member for 3 years 663 posts

Hey Alyssa,

Try filtering your inbox for only Unread messages. Do you see an old message pop up that is still marked as unread? Give that a try. If you don't see anything, please write to us at help@ownerrez.com and we'll be happy to take a closer look!

Alyssa R
Oct 31, 2024 9:28 AM
Member for 2 years 13 posts

Omg, you’re awesome! That worked. Didn’t think of that earlier. 🤦🏻‍♀️

thanks!!