Need help adding additional API connections for VRBO

I need to add 3 more API connections for VRBO. I have submitted multiple tickets and have not received a response from OR. Can someone here help point me in the right direction. I've been waiting for almost since Oct 6 and still no response. Can someone help? Am I doing something wrong? 

Hi Katie:
I found your help desk ticket from Tuesday and reached out.

No problem. I responded to the email with the list and order. 

Thanks!