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Most users handle this by adding a house rule that says the rental agreement (and security deposit setup) must be completed within 24 hours, or the booking may be canceled. This helps protect you and…
(Posted May 14, 2025 2:09 PM)
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May 14, 2025 2:09 PM |
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Yes, you can configure security deposits differently for each booking channel in OwnerRez. For Vrbo and direct bookings, you would set up security deposits in your Property Rules settings, while for …
(Posted May 14, 2025 1:35 PM)
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May 14, 2025 1:35 PM |
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Hi Stephanie:
Welcome to OwnerRez! There is a lot to absorb, at first.
In my experience, there are a couple of common reasons for credit card payments to fail:
A) The bak is a bit overzeal…
(Posted May 14, 2025 1:22 PM)
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May 14, 2025 1:22 PM |
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Hi Haydar:
The tricky part about the Booking.com is that you can be on Payment on Booking.com, meaning they function similarly to Airbnb. Or you can be approved for credit card details, however, i…
(Posted Feb 18, 2025 10:15 AM)
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Feb 18, 2025 10:15 AM |
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Added you Kathy
(Posted Jan 8, 2025 10:07 PM)
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Jan 8, 2025 10:07 PM |
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Hi Wei:
Welcome to short term rentals and to OwnerRez!
*
If I add my listing on one platform, will it automatically appear on others, or do I need to manually add it on Airbnb, Book…
(Posted Jan 7, 2025 1:56 PM)
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Jan 7, 2025 1:56 PM |
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Gotcha:
Shoreline Rental
Mike P
(Posted Jan 6, 2025 11:17 AM)
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Jan 6, 2025 11:17 AM |
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Hi all:
Cheryl- you are on the list, no existing PMv1 users have been added to Beta, yet.
Staci-added you
Codi-added you
CWV- added you
(Posted Jan 5, 2025 7:21 PM)
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Jan 5, 2025 7:21 PM |
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Added you to the list, Jen
(Posted Jan 5, 2025 11:18 AM)
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Jan 5, 2025 11:18 AM |
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The Airbnb listing import feature only. affects adding listing content to a property on OwnerRez.
There can be a few reasons for a slow/problematic import for a property syncing from OwnerRez to …
(Posted Dec 14, 2024 3:54 PM)
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Dec 14, 2024 3:54 PM |
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In general, if you update the booking rules, the rental agreement should be updated. You'd need to update the rules before the guest signs the rental agreement and using Request to Book means you sho…
(Posted Nov 27, 2024 1:52 AM)
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Nov 27, 2024 1:52 AM |
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You can set up a "no changeover" restriction for a particular date, meaning no arrival or departure is allowed, but someone can stay that day. For example, as shown in this article about the rates ca…
(Posted Nov 24, 2024 11:03 PM)
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Nov 24, 2024 11:03 PM |
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Agoda is a channel partner of Booking.com.
Booking.com recently has been redacting links. Try following the steps in this article:
https://partner.booking.com/en-us/help/legal-security/securit…
(Posted Nov 22, 2024 11:43 PM)
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Nov 22, 2024 11:43 PM |
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Hi Alex:
Currently the delayed review setting works as follows:
When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that…
(Posted Nov 21, 2024 4:04 PM)
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Nov 21, 2024 4:04 PM |
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It looks like RentMount has already integrated with some channel managers, you could certainly suggest that RentMount write to OwnerRez's open API so they can be integrated here, too.
GVR has no s…
(Posted Nov 13, 2024 9:51 PM)
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Nov 13, 2024 9:51 PM |
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Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top.
(Posted Nov 11, 2024 2:26 PM)
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Nov 11, 2024 2:26 PM |
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Alece- I added you to the wish list
(Posted Oct 31, 2024 9:03 PM)
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Oct 31, 2024 9:03 PM |
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I recently saw this info on a forum post. Had you tried these steps?
Apparently you can choose to request a certain category:
Go to the listing, click property I believe and it will show categori…
(Posted Oct 30, 2024 9:14 PM)
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Oct 30, 2024 9:14 PM |
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Have you tried the file uploads option:
https://app.ownerrez.com/settings/accountfiles
It does not sort by property, but if you title the documents to begin with the property name, could…
(Posted Oct 28, 2024 4:53 PM)
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Oct 28, 2024 4:53 PM |
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Hi James:
Generally, you want to make any changes to an Airbnb booking on Airbnb.com and allow the change to sync to OwnerRez.
You are changing properties and there is one issue that can make t…
(Posted Oct 28, 2024 3:40 PM)
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Oct 28, 2024 3:40 PM |
