I’ve noticed recently that super old messages are resurfacing as unread even though I previously had a cleared inbox with no unread messages. Now I have to keep scrolling to find the boldfaced message to then click ‘all messages’ to show as read. (Clicking all messages no longer works if the boldface ‘new’ message isn’t showing on my screen) This example shows a message from April that had already been read, but shows as new in my inbox….confused.
Yes, we were aware that Airbnb was sending us notifications that messages had changed when there had not been a change in the message. Yesterday we rolled out a hotfix to avoid marking the old messages as unread. You can mark all of those as read.
If you see any old messages popping up as unread occurring today on forward, please send us a screenshot to help@ownerrez.com with additional detail and we'll take another look at it.
