OwnerRez help needed: emails not going through to the guest

OwnerRez help needed: emails not going through to the guest

We have a guest who just placed a booking, they are a repeat guest and we have emailed them before with no issue. For this booking, our OwnerRez emails are not going through to the guest.The guest said they have received some emails, but not others (namely the payment form). I have reached out to OwnerRez but they haven't responded to the ticket yet, so we figured we'd ask here just in case

Additional context:

• the email address is correct
• we have not received any emails from OwnerRez saying the email has failed to send, it claims it was delivered
• even though the guest has received some emails, we only see "delivered" under "feedback" vs "opened"
• guest has checked their junk mail and no emails are there
• guest confirmed they are still receiving emails normally, so it is not their email provider
• guest said they do not see any emails on their phone, but they can see some emails when checking on their computer

Thanks in advance!

Thanks Alissa. We answered this question on the email you submitted to us.

Without providing personal details here, your guest will want to check with their email domain provider to see if your inquiryspot email address is being blocked by them for some reason.

You can also acquire your own domain and associated email address, and have it verified. More info in this support article:

https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender