This is a new one for us and I can't find any similar post.
We have always depended on OwnerRez to get the charges right unless we make a rate, surcharge or discount mistake.
In scanning through our 2026 bookings, I have found 3 booking without a cleaning charge. These booking were made in June, July and September. They were 3 different properties, 2 direct bookings and 1 VRBO. There were other bookings made 1 or 2 days before or after for these properties that have the correct cleaning charges applied. There is nothing special about these specific bookings. Has anyone else experienced anything like this?
Hey Andree!
Could you please submit a ticket to help@ownerrez.com with the ORB#s for the bookings where the cleaning fee wasn't applied so we can take a look? Thank you!
