This is a new one for us and I can't find any similar post.
We have always depended on OwnerRez to get the charges right unless we make a rate, surcharge or discount mistake.
In scanning through our 2026 bookings, I have found 3 booking without a cleaning charge. These booking were made in June, July and September. They were 3 different properties, 2 direct bookings and 1 VRBO. There were other bookings made 1 or 2 days before or after for these properties that have the correct cleaning charges applied. There is nothing special about these specific bookings. Has anyone else experienced anything like this?
