Reservation Request Trigger

Corey Bohnsack
Jun 7, 2025 7:16 AM
Joined Jun, 2022 3 posts

I don't configure my properties for insta-book, only for RTB.   I have a template created to send guests when they make a request, but don't see where I can create a trigger setting to auto send the template when a reservation request comes in.  Anyone know how to go about that?  Am I missing that somewhere?  TY!

Suzee S
Jun 8, 2025 10:24 PM
OR Team Member Joined Apr, 2023 66 posts

You can use a Pending Status condition in your trigger. The Pending Status condition will work for an immediate or scheduled trigger. I've included an Immediate trigger example below.

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