I am in a market that receives a lot of asme day bookings. It seems that my messages are not going out to these guests and I am having to quickly send messages manually through the channel. How do I get the message to go out to a guest even if it is a same day or last minute booking?
Hi Carole!
There are a few different factors that could be causing those triggers not to go out. Could you please write in to help@ownerrez.com and provide the ORB# for some bookings so we can take a look, along with the URLs for messages that didn't go out when they should have?
I'm having the same problem and it's only started happening recently. The messages used to be sent out and I haven't changed any messaging settings, but I've noticed the past few same-day bookings, I've had to send them manually.
