URGENT: All Booking.com listings down after rate plan deletion - need fix

Hi team,

I have a property on Koh Samui (Baan Tropicana, Hotel ID 2143000) with 7 room types connected to Booking.com via OwnerRez channel integration.

What happened: Booking.com had multiple rate plans that were creating pricing issues (duplicate "Flexible" plans and a "Monthly rate" showing 25% discount that I didn't intend). I deleted the extra rate plans directly in the Booking.com Extranet, keeping only the original "Flexible" rate plan (ID 52701623). This fixed the pricing for the Studio, but the other 6 room types disappeared from Booking.com because they lost their rate plan associations.

I then tried "Sync Everything" from the Actions menu in OwnerRez, and now all 7 properties show ERROR status.

Current errors:

• 6 room types show: "Error from Booking.com: Rate '52701623' is not active for room 'XXXXXXX'"
• Gardenview Apartment shows a different error: "Required field missing: must not be empty" under Photos & Rooms (photos and rooms are both populated in OwnerRez)
• Studio was working before the full sync but is now also in error state

What I need: All 7 room types need to have active rate plans on Booking.com again so they appear for sale. OwnerRez shows all 7 as Active with the correct Room-Rate mappings (each mapped to 52701623), but Booking.com only has that rate plan associated with the Studio room.

I haven't touched anything further and am waiting for guidance before making more changes.

Property IDs for reference:

• Gardenview Apartment: 214300006
• Studio: 214300007
• Villa 1: 214300001
• Villa 2: 214300003
• Villa 3: 214300002
• Villa 4: 214300005
• Villa 5: 214300004

Thanks for any help — all Booking.com listings are currently offline.