I am a new VRBO and OR user. I had a guest send an inquiry via VRBO which I accepted - my first since integrating VRBO and OR. The guest has signed my rental agreement which normally would be the point where I consider the booking to be confirmed, and I've taken her payment as well. However, VRBO still shows her as "booking request" with a countdown clock for me to accept. It doesn't seem to realize this booking is a done deal in OR.
I was reading and the OR help said to "click "Accept" within 24 hours", but I don't see an accept button on this booking in OR.
HELP!
Hi Colleen:
Great question! That unintuitive status on Vrbo is actually normal. Once using API connections, you can ignore the Vrbo countdown clock.
Here is one of our articles that affirms that:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#booking-request-countdown
Thanks so much for the confirmation. This is my first VRBO booking since integrating so I’m looking at both sides to make sure all goes as planned.