VRBO boking accepted in OR but still pending approval in VRBO?

Colleen S
yesterday
Joined May, 2025 2 posts

I am a new VRBO and OR user.  I had a guest send an inquiry via VRBO which I accepted - my first since integrating VRBO and OR.  The guest has signed my rental agreement which normally would be the point where I consider the booking to be confirmed, and I've taken her payment as well.  However, VRBO still shows her as "booking request" with a countdown clock for me to accept.  It doesn't seem to realize this booking is a done deal in OR.

I was reading and the OR help said to "click "Accept" within 24 hours", but I don't see an accept button on this booking in OR.  

 

HELP!

Adria H
yesterday
OR Team Member Joined Aug, 2022 159 posts

Hi Colleen:

Great question! That unintuitive status on Vrbo is actually normal. Once using API connections, you can ignore the Vrbo countdown clock.

 

Here is one of our articles that affirms that:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#booking-request-countdown

Colleen S
yesterday
Joined May, 2025 2 posts

Thanks so much for the confirmation. This is my first VRBO booking since integrating so I’m looking at both sides to make sure all goes as planned.