Hi Folks,
Has anyone else encountered issues with the VRBO commission CSV import to OwnerRez? First, VRBO had a bug/outage earlier this month which resulted in a delay in being able to download the commission CSV statements. Now that the issue is resolved, I noticed the VRBO commission CSV download is missing all data in the "Reservation ID" column. Also, there is no corresponding Reservation ID accompanying VRBO bookings in OwnerRez for June (previous months, such as May, have this information).
As a result, I believe this is causing the "Import VRBO Commissions" feature in OwnerRez to not work correctly:
"Unable to import the following records. 13 invalid formatted records during import."
I've been using this feature without issue for more than a year now and found it an incredible time saver, so I'm curious if I've identified an issue that can be resolved or if something else is going on. Going to manually upload these for now. Curious for anyone's thoughts - thanks!
Yes, we've noticed the same. Our engineers are actively looking at this - we'll post here when there's news.
Vrbo let us know they fixed this issue. They were not including reservation IDs in the download.
They've said you'll see the fix with any new files they produce. Any existing files were not fixed.
Please check the next Vrbo commission statement generated and let us know if you still see issues. Help@ownerrez.com
We never got any commission reports via Owner Rez (unless we missed them) just emailed invoices.
It was unclear where to pay, & we had a credit card on file.
Another invoice appeared, & when I tried to get into our owner account to look at it (no way to look at balances) I saw the credit card wasn’t right, & when I tried to change it, the account shut me out.. for non-payment.
Never got a notice that the card wasn’t working, no way to check balances, horrible “help” & honestly not great guests, only 2 since we opened Sept 24, either. I’ll be sending them a paper check via certified mail, just to match the level of irritation they have so generously provided.
We fired VRBO, & are moving towards driving direct bookings, & skipping the tech bro “enshittification” with less & less support, & more & more markup.
We sincerely hope many more are doing the same. We do the work on the ground, we should keep more of the cash.
Thank you for listening to my TED talk.
😜
Emily DG
antietamdome.com
