Hi Folks,
Has anyone else encountered issues with the VRBO commission CSV import to OwnerRez? First, VRBO had a bug/outage earlier this month which resulted in a delay in being able to download the commission CSV statements. Now that the issue is resolved, I noticed the VRBO commission CSV download is missing all data in the "Reservation ID" column. Also, there is no corresponding Reservation ID accompanying VRBO bookings in OwnerRez for June (previous months, such as May, have this information).
As a result, I believe this is causing the "Import VRBO Commissions" feature in OwnerRez to not work correctly:
"Unable to import the following records. 13 invalid formatted records during import."
I've been using this feature without issue for more than a year now and found it an incredible time saver, so I'm curious if I've identified an issue that can be resolved or if something else is going on. Going to manually upload these for now. Curious for anyone's thoughts - thanks!
Yes, we've noticed the same. Our engineers are actively looking at this - we'll post here when there's news.
Vrbo let us know they fixed this issue. They were not including reservation IDs in the download.
They've said you'll see the fix with any new files they produce. Any existing files were not fixed.
Please check the next Vrbo commission statement generated and let us know if you still see issues. Help@ownerrez.com
