Heads-up:
VRBO is temporarily suppressing all management responses to guest reviews as of July 10, 2025.
This means that if you receive an unfair or inaccurate negative review, you are unable to respond for future guests. And no way to visibly thank those guests who post positive reviews.
Here is VRBO's Tech Support's response to me:
We are writing to inform you about a technical issue affecting the visibility of
management responses to guest reviews on our Product Detail Page
(PDP).
Starting July 10, 2025: All Management responses to guest reviews are
temporarily suppressed (removed) from all brands due to ongoing
improvements to our reviews moderation tools. Partners are encouraged to
continue submitting and viewing their responses using the Vrbo Dashboard
or through IPM integration.
We understand the importance of maintaining communication and
transparency with your guests, and we are committed to resolving this issue
as quickly as possible. Please continue to submit your management
responses as usual, as they remain crucial for internal records.
We appreciate your understanding and patience during this period of
improvement. Should you have any questions or require further assistance,
please do not hesitate to reach out.
Thank you for your continued partnership.
Kind regards,
XXXX
