I see there's an "inquiry" trigger available, but nothing for "Booking Request" (or request to book).
90% of my initial messages coming in from guests on airbnb are "Booking Requests", and I have a need to immediately respond with my list of house rules to ensure they are in agreement, before I accept their request. Sometimes there's a one or two hour delay before I see the guests initial request to book, so when I manually send the "house rules" message, they are no longer monitoring the airbnb messaging. I've had to either "decline" or accept the risk. For new airbnb members I decline, for established guests with good reviews I accept. In either case, i need an automated response with house rules.
Any plans to create a booking request trigger?
Same request from me. I have been paying for a hospitable subscription to literally only distinguish between an inquiry and booking request on Airbnb. OwnerRez needs to figure this one out asap. Too easy to fix.
Hello!
You could use an inquiry or a quote template to send a reply to the guests. If your Airbnb API is set to request to book, those requests should come in as a quote. You could create a quote-type channel template with your House Rules, and a trigger to send it as soon as a quote is created. If a guest sends you a message on Airbnb (such as sending a message inquiring about dates), this should come in as an inquiry in OwnerRez. If you create an inquiry-type channel template and create a trigger to send it as soon as an inquiry is created, the message should be sent to the guest.
Please reach out to help@ownerrez.com if you have any additional questions!
