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RemoteLock themselves also have a time-based lock that does not require internet access or paying the monthly subscription. However... be careful. I've been burned personally on one of their models and started switching back to eRL.
Yep, it's built in to watch and check for the live key on purpose. We've talked about allowing test keys but it creates foot-guns where the user might accidentally keep test mode on after taking bookings. Then, because test mode is on, the booking money would not actually flow to your account. So we've stopped it from doing that.
So how to test? We recommend using your real credit card to do a booking. Create a quote and send it to yourself as a pretend guest, open it online, read every page as you proceed, see what needs to be changed and then actually book it. After booking, go into the booking on the control panel side > Transactions > Payment > Void and Delete to stop the payment from settling. Then cancel the booking.
Great job! Love to hear it. 🏋❤️️
Yes, you can accept checks and you can also surface that as an option online for quotes or Book Now on your website. Go to Settings > Payment Methods and scroll down to the bottom and connect a Check method. This will let you fill in where to send the check, instructions, etc. Then notice on the property rules, that you set how many days in advance the booking has to be to accept checks. This is important because if it's a last minute booking, you may not want to accept checks.
Thanks for helping with great information, BlueMtnCabin!
Tracy, here is a support article that was specifically written for this issue:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
You create custom fields that are applicable to "Booking" and they are shown on check out form. Like I have custom fields with instructions to enter guest's initials to agree to something, or to enter their age. These are shown on checkout form before they proceed to sign the rental agreement. They must be filled in or they cannot proceed.
Good Day,
I am old school and have lots of guests who pay by check thus keeping my payment processing fees down. I would still like to encourage all guests to pay via check and don't know if there is a way to do this since i also accept paypal. Any tips on how to handle this?
Thank you.
Good day,
I need to get certain non standard information from every guest and prior to using OR it was on my emailed rental agreement. Is there a place on the Rental Agreement where I can have the guest answer some questions - for example, whether they will be renting a vehicle and need a parking pass plus a few others?
I have searched but can not find this answer. Thanks in advance.
I have been trying to use the stripe test key to ensure pricing and functionality is working properly, but the system knows I am trying to use the test key and won't let me do it :-( Any help would be great! Thank you.
I just set it up on Cloudflare. Thank you!
I personally use erentallock. no need for hubs, subscription etc. One time purchase cost.
I use my own seasons and prices and i generally ignore anything airbnb suggests because they are ridiculous
I had to issue a partial refund today for a direct-book guest and OMG IT WAS SO EASY to do on the OR platform!!
Can't wait until ALL my guests are direct-book!
Thank you thank you!
Monica
Is there a need for the remote lock subscription? What value does that offer if we just want the functionality of changing door code?
https://www.remotelock.com/edgestate-pricing
Any experience with the subscription?
A certificate will be generated automatically and a redirect will be in effect once you set up the DNS to point to the OwnerRez hosted website as outlined at the bottom of this article: https://www.ownerrez.com/support/articles/hosted-websites -- that may take an hour or two after the settings are in place to generate, but will happen automatically.
I had a look at your DNS settings and they're not going to OwnerRez at all currently, but to CloudFlare. Since you're using them as an intermediary, you'd need to set up the redirect on that end. Or change the DNS to point directly to OwnerRez.
Hello all,
I was wondering if there was any way to redirect all http traffic to the https version of the website?
Thanks
Doug
Thank you. Once again, OwnerRez support staff is outstanding. Worked.
I have the app and I am need to get back to working on it. We added a few properties over the summer, and the initial thought was to get those up and going. Right now I am dealing with having two overwhelmed cleaners. I am outsourcing the laundry and I want them to focus their time more efficiently. I want to use the app so I can give them specific checklists and ask for validation that these items have been reviewed and cleaned to standard. Will be happy to keep folks updated. I have been signed up for maybe 2-3 weeks but have not processed any cleanings through there. Not at a fault to the app or to Mr Duncan. I will reach back out to him and update this thread.
Have you set up the "rule sets" to indicate your high vs low season? I have just tried this today, eager to see what comes of it.
Do I need to have my merchant account set up before doing integration with HA? This thread is AWESOME.
I agree. I think a better use of your email list is ancillary services. In other words, if you do tours or something else, it makes sense to Market them. But I never got the idea that there are repeats and referrals in vacation rentals. How many times you never see them, so there isn't really any bond. There is in bed and breakfasts.
jfulciniti said:
@Regina H - If I can add one suggestion it would be to harvest all of your guests emails.I send out periodic newsletters to all former guests with info on our rentals and of course, a link back to my website.
Every little bit helps and repeat guests are usually some of my better guests.
Every time i looked at Smart (dumb) prices on Airbnb, it is ridiculous. Like they suggest that I rent a 3 bd 2000 sq ft cabin for $100 a night. yes, sure, I will just drop everything and do it (NOT). I will rather let it sit empty than rent to low budget crowd.
Go to Guests > Reviews -- looks like they are all marked not to be shown right now. Use the checkbox to select them all and then hit the Show button up top and that should fix the issue.
Yep, the configuration there is a bit complex. If booking.com passes a booking.com payment setting to us on the booking, that will override the credit card required setting on the OwnerRez settings.
Having difficulty.. I have reviews. When I create a review widget, in the preview, it says no reviews found. What am I missing? All my other widgets in preview work fine. Thanks.
So I reset my properties on ABB from my hardcoded prices to taking a flyer on ABB Smart Pricing
8ish properties there and not ONE booking in 3 days during peak season.
So I ask myself - whats wrong? I went in as a customer to see my properties. Sheesh
They are asking PEAK prices for stays the next two days. Way to catch those last minute bargain seekers.
OK, I turn off Smar Pricing and need to get PriceLabs activated!
@Regina H - If I can add one suggestion it would be to harvest all of your guests emails.
I send out periodic newsletters to all former guests with info on our rentals and of course, a link back to my website.
Every little bit helps and repeat guests are usually some of my better guests.
I am using Payments by Booking.com - they process credit card not me - there are positives (payments collected ahead of time) and negatives (secdep = collect cash at door)
However in your explanation in this link, I am not totally clear whether your processing CC payment explanation is them or me (or both) collecting payment.
https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com
Hi Carlos, like JVTS said, you would use email templates and triggers to do this. Here are some support articles to get you started:
https://www.ownerrez.com/support/articles/email-templates
https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields
