Add Arrival/Departure Day Conditions to Recurring Triggered Messages

3 Votes Requested
nilen
Jul 10, 2026 8:02 PM
Member for 10 months 2 posts

We use recurring triggered messages to send weekly reminders, such as trash pickup instructions every Tuesday.

Currently, recurring triggers don't allow conditions based on the arrival or departure day of the reservation. Because of this, guests who check in on Tuesday receive the same trash reminder as guests who have already been staying at the property, even though the reminder isn't relevant to them.

It would be very helpful to have conditions such as:

  • Exclude reservations where today is the arrival day.
  • Exclude reservations where today is the departure day.
  • Filter by arrival or departure day of the week (e.g., Tuesday).

This would allow recurring messages to be sent only to guests who are already staying at the property, reducing unnecessary or confusing messages without requiring manual workarounds such as tags or manually skipping individual messages.

Thank you for considering this feature request!

Katie W
Jul 15, 2026 11:14 AM
OR Team Member Member for 3 years 285 posts

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Kristen W
Aug 3, 2026 10:43 AM
Member for 5 months 1 post

This feature would be so helpful! I came to the forum to search this exact subject to see if there was a way.