Currently, OR doesn't show any decimal places in the aggregate and likely rounds to the appropriate whole number. This means all properties will show a "5" if their score is between 4.50 and 5.00; which is a huge range that likely includes 99% of properties. Every other ratings widget has a setting where the number of decimal places can be shown; it is a basic feature. It feels disengenous and not helpful to show a "5" when the real score is "4.98." Potential bookers will trust 4.98 more than 5, in my opinion. They can also go to the OTAs (e.g. Airbnb) and see "the real" score, and unless it is 5.0, they will not look kindly on the deceit of showing 5 (especially if the real score a lot lower, for example 4.51).
Just FYI, the widget currently does display ratings to one decimal place.
You can see an example of this on my personal website here:
https://www.woodhavenrentals.com/reviews
Mine show at a 4.9
I took a quick look in your account and ran some numbers of one of them. The property I used as an example currently has 47 reviews configured to display in the widget:
• 46 reviews are 5-star
• 1 review is 4-star
That results in:
Rounded to:
So the widget is currently rounding to a single decimal place, which is why all three of your listings are displaying as a 5
I bet if you added in a few more 4 stars that are currently hidden, it would bring the math below 4.95 you would then see 4.9 in the widget.
That said, I do think there's merit to your suggestion. Showing two decimal places would provide a more precise representation of the actual rating. Alternatively, we could make the number of displayed decimal places configurable, allowing each user to choose the level of precision they prefer.
Thanks for submitting the feature request. We'll certainly consider it for future development, and I'd be interested to hear whether other users would find additional rating precision beneficial as well.
Thanks, Stephen! I sent a ticket to help@ownerrez.com, and the response I got was to suggest the feature request as the functionality doesn't exist. She did show me how to unhide the 4-star review for Kimmy's Kottage, so it is now showing, but the aggregate score is still 5, not 5.0. How do I get the first decimal? I don't see anywhere to edit that. Also, I still would want two decimal places to reflect the same score as Airbnb shows (even if these are blended with Vrbo). BTW, I never tried to hide that review - could it be done automatically or did I do that in my sleep?
Currently, the first decimal doesn't show until your aggregate score is below 4.95, then it would round to 4.9. Unfortunately, there is no setting currently you can use to change that. Hence the reason for this Feature request.
As for why the review was hidden.. there is an auto-show feature for reviews... you can read more about that here:
https://www.ownerrez.com/support/articles/showing-reviews-your-website#auto-show
Perhaps when that particular review came in, that setting was set to only auto-show 5 star reviews? I see you have it set to 4 star and above now. So moving forward it should auto-show any reviews 4 stars or higher... and hide 3 and below so you can review if you want to include those on your direct site.
If your goal is transparency, then you would want to set that to show all reviews regardless of stars. This setting only evaluates the reviews as they are received, it does not go back and evaulate reviews already in the system... So if there are any reviews currently set to hide you would have to manually show those.
Hope that helps!
-Steve
