Adding security deposit reauthorization event to the available trigger events

Feature Request: Security Deposit Reauthorization Trigger

It would be helpful to add a Security Deposit Reauthorization event to the available trigger events in OwnerRez.

This would allow us to automate a message to the guest whenever their security deposit hold is reauthorized. The message could explain that the reauthorization is simply refreshing the existing hold and does not mean an additional amount has been charged or held.

This would also give us the opportunity to proactively explain how the reauthorization may appear on the guest’s bank or credit card statement, helping avoid confusion or concerns about seeing another pending hold.

Ideally, the trigger would allow us to customize the guest message and send it automatically whenever a security deposit reauthorization occurs.

[This topic has been merged with another topic (Guest-Facing Notification for Security Deposit Re-Authorization (requested internally 11+ years ago, still not built)). All unique votes have also been merged.]