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Block bad guest

Status: Requested 47 Votes
Susan H
Aug 12, 2018 8:47 AM
Joined Feb, 2016 20 posts

I would like to have a way to block a bad guest email and/or ip from hitting my website and booking. Some guests I just don't want back. Right now I allow guests to automatically book my condo. Im open to different ways to accomplish this other than sending an email that says I'm sorry my husband booked these dates and I didn't know.

Thanks.

Ventura County V
Mar 8, 2023 1:53 PM
Joined Mar, 2022 120 posts

Agreed, this would be a nice feature.  One that AB&B could use as well.  I only do request to book and no instant booking because of this.

Michael J
Mar 11, 2024 9:58 AM
Joined Jul, 2023 2 posts

I just ran into this and really need this feature.  Airbnb is saying they can't do this since I am API integrated and that I need to do this through my 3rd party app.;

Ken T
Mar 11, 2024 11:03 AM
OR Team Member Joined Aug, 2019 1703 posts

Unfortunately, this isn't really possible.

IP addresses are commonly shared and reassigned regularly, so that, while it is indeed technically possible to block a particular IP address, it wouldn't likely actually block the desired target for very long and would likely block other people you didn't intend to.

It would also be possible to block specific email addresses from making a booking, but of course most people have multiple email addresses and getting a new one is fast and free, so that wouldn't be very effective either.

Cynthia1067
Mar 11, 2024 11:35 AM
Joined Mar, 2016 4 posts

I’d be happy with blocking email. Would be better than nothing. 

Michael J
Mar 11, 2024 11:51 AM
Joined Jul, 2023 2 posts

Airbnb can do this if you are not API integrated, so they have a way to do it.  Airbnb support said since I'm API integrated, OR is responsible to present this feature option.  They were a bit shocked when I told them OR doesn't have the option.  Since this is an option for non-API integrated Airbnb hosts and Airbnb is expecting OR to offer this feature, I would assume the code is in the API and OR just needs to code the access and presentation into the OR website.  This would not be at an IP level...it would be at the guest user level.

Cynthia1067
Mar 11, 2024 12:33 PM
Joined Mar, 2016 4 posts

It can’t be that hard. And I think people are creatures of habit, and just use the same email so it’s at least better than nothing

Ken T
Mar 14, 2024 10:24 AM
OR Team Member Joined Aug, 2019 1703 posts

We have confirmed that Airbnb's API integration includes no support for this feature, so, it is not possible for us to make use of it.

Vann Brann
Mar 28, 2024 6:36 PM
Joined Sep, 2021 5 posts

I agree this would be a great feature.  We have low cost, extraordinary properties in in-demand locations, and often sell out.  We like to block guests who leave tepid or vindictive reviews from future booking, on the theory that we really only want to be matched with guests who dig our style, and don't need the anxiety.  Just a "no thank you" button.

It's pretty crazy that a guest can review you poorly, and then still repeatedly book your place during peak season.  Nope, I'll see if someone else wants those dates.

 

 

Charlie S
Mar 28, 2024 7:09 PM
Joined Apr, 2019 5 posts

What about VRBO?

Ken T
Mar 28, 2024 8:47 PM
OR Team Member Joined Aug, 2019 1703 posts

No, the Vrbo API doesn't support any such feature either, unfortunately.

Eric A
Apr 24, 2024 10:23 AM
Joined Jun, 2019 2 posts

What about direct bookings through OR? I have a guest who has broken rules and I do not want returning to our Inns. They booked directly through OR, yet I still can't block them? 

Ken T
Apr 24, 2024 10:25 AM
OR Team Member Joined Aug, 2019 1703 posts

As discussed above, it's not possible to reliably block a guest even from direct bookings, and not possible at all for the channels, so any such "block" function wouldn't work more than half the time.  This would create even more confusion and frustration than the current situation.

We do recommend using a "Bad Guest" tag on their contact info, which would provide some potential for awareness and action if they tried to book again.

Chris K
Apr 24, 2024 10:55 AM
Joined Dec, 2020 6 posts

While it isn't ideal, I already have Ken's idea implemented. Whenever I have a guest that I'd prefer not to rent to again, I tag them as a "Problem Guest". Then I have a booking trigger that will send me an email if they book again.

I haven't had a problem guest try to book again yet, so don't know if my trigger will actually work. If they do, then I would just cancel the reservation and let them know they're not welcome based on their previous stay.

Most of the time the feeling is mutual so I don't really expect many of them to try booking again. Having a way to point them out if they do is nice, but simply blocking them would be better. That way we don't incur credit card fees that are kept by the merchants. Integration with AirBnb and Vrbo would also be nice because then we wouldn't incur any negative consequences of canceling a reservation, though I would think both would waive this if we show good reason for the cancelation. This would probably be easy as there would be documentation of it from the previous booking via that channel.

Kimber L
7 days ago
Joined Apr, 2024 2 posts

I agree.  This is very much needed.  We also have guests who we do not ever wish to have back.