Communication History access for Limited Staff users

Currently, users with Limited Staff access can view the Inbox for properties assigned to them, but cannot see the Communication History — the full email/message thread history across a guest's bookings.

This creates a real problem for teams where staff (not full admins) handle day-to-day guest communication: they can't see prior messages exchanged with a guest, so they end up replying without context — repeating questions already answered, missing details the guest already provided, or contradicting something already promised.

Requesting the ability to grant Limited Staff users read access to Communication History (even without full admin rights), so front-line staff can respond to guests with full context of the conversation history, without needing to be given full admin access to the account just for this one thing.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.