Feature Request: Better Reconciliation for Channel-Collected Payments

I would like to request improved reporting for reservations where a booking channel, such as Airbnb, collects the guest’s payment and deposits the funds to the property manager.

Currently, the charges shown in OwnerRez—and especially the amounts owners see in their portal—do not always match the amount actually deposited by the channel. This creates confusion because owners may believe their commission and payout are being calculated from the larger amount displayed in the reservation.

For example, I have an Airbnb reservation that shows:

• Total reservation charges: $1,414.60
• Rent: $1,362.00
• Actual Airbnb deposit received: $1,195.34

The owner can see the $1,414.60 total and the $1,362.00 rent amount in their portal, which makes it appear that those are the amounts received and being used to calculate their payout. In reality, only $1,195.34 was deposited into our account after Airbnb’s deductions.

It would be extremely helpful if OwnerRez could more clearly separate and display:

• The gross amount charged to the guest
• Fees or deductions retained by the booking channel
• The actual net amount deposited to the property manager
• The amount of rent or revenue that is eligible for the owner’s payout
• The management commission calculated from the correct amount

Ideally, the owner portal and owner statements would show the actual funds received from the channel, rather than only the gross reservation charges. There should also be a way for channel payout information to automatically reconcile with the reservation so that the reservation charges, owner statement, and bank deposit all match.

This would reduce owner confusion, make statements easier to explain, and provide a more accurate picture of the money that was actually received and available for distribution.

Hi Logan,

I have a couple of comments that might shed some light on what is currently available amongst the list of items that you mention

What the owner can see in the Owner Portal concerning individual bookings depends on the permission levels that you allow. You can choose Owner Revenue, All Totals, or Detailed Financials. Each provides a different view.

Owner Revenue provides a summary that looks like the PM page and provides the most similar to a net view

All Totals provides two different views 'Guest Balance' and 'Net Financials'.  Guest balance is the closest to the 'Charges' page and would set the worst expectations in your example. Net Financials shows - in the case of an Airbnb booking - the amount of the payoff, including the host fees.  This would be the view I would recommend to an owner if they wanted to see numbers prior to booking expenses coming out.

Detailed Financials displays the same summary views as All Totals, but also makes the Charges and Transactions pages available to the owner. This may be too much information for most owners.

I would recommend playing with these and considering which views are best for which owners.