Feature Request: Inbox View Filter - Exclude Outbound Automated Messages

As our operation scales and automated messaging volume increases, we've identified a friction point in the OwnerRez inbox experience that we'd like to formally request be addressed.

The Problem

At various trigger points throughout the day, our automated outbound messages populate the inbox alongside true inbound guest messages. This creates significant visual clutter and undermines the inbox's core utility as a reliable indicator of new, actionable guest communication. The result is that our team must manually parse through automated outbound messages to identify genuine inbound inquiries - increasing response overhead and introducing the risk of missed guest messages.

The Request

We'd like to request the ability to filter the inbox view to display inbound guest messages only, excluding outbound automated messages from the primary inbox view. Possible implementation approaches could include:

• A toggle or persistent filter setting that excludes automated outbound messages from the inbox view
• A dedicated "Automated" or "Sent" folder that captures outbound messages separately
• A visual distinction or tagging system that clearly differentiates automated outbound messages from true inbound guest communication

Hey Epiq P,

The inbox defaults to the Inbox filter, but you're seeing outbound messages there as the beginning of a thread? Could you send some examples to help@ownerrez.com so we can take a closer look please?