As our operation scales and automated messaging volume increases, we've identified a friction point in the OwnerRez inbox experience that we'd like to formally request be addressed.
The Problem
At various trigger points throughout the day, our automated outbound messages populate the inbox alongside true inbound guest messages. This creates significant visual clutter and undermines the inbox's core utility as a reliable indicator of new, actionable guest communication. The result is that our team must manually parse through automated outbound messages to identify genuine inbound inquiries - increasing response overhead and introducing the risk of missed guest messages.
The Request
We'd like to request the ability to filter the inbox view to display inbound guest messages only, excluding outbound automated messages from the primary inbox view. Possible implementation approaches could include:
