Feature Request: Native Translation Support for International Guests

Status: Closed 2 Votes
This request is a duplicate of Multi-language platform.
Bri
Jul 11, 2025 1:52 PM
OR Team Member Joined Mar, 2022 360 posts

[This topic has been merged with another topic (Multi-language platform.).All unique votes have also been merged.]

Louis S
Jul 9, 2025 11:06 PM
Joined May, 2025 2 posts

Hi Team,

I’m fairly new to the short-term rental industry, but I recently hosted a group from Germany and noticed a gap in the platform. The reservation came through Airbnb, and I wasn’t aware that Airbnb was translating our communication until I saw the full conversation in German on OwnerRez. Similarly, the guest left a great review which appears translated on Airbnb but not on my hosted OwnerRez site, the review displays entirely in German.

I was able to respond by including an English translation in my reply, but it would be incredibly helpful if OwnerRez offered native translation support for guest communication and reviews. Houston receives international travelers, and with the 2026 World Cup on the horizon, we expect even more global visitors. This feature would enhance the experience for both hosts and future guests.

Thanks for considering,
Louis

Bri
Jul 11, 2025 1:52 PM
OR Team Member Joined Mar, 2022 360 posts

[This topic has been merged with another topic (Multi-language platform.).All unique votes have also been merged.]

RoseraieIsabella
Jul 11, 2025 2:03 PM
Joined Aug, 2023 5 posts

We have been requesting OwnerRez to support multiple languages for years, specifically on their hosted sites as we operate with many people using different languages. We haven’t seen any progress in this area but hope OwnerRez starts improving here as it is highly impactful to vacation rental businesses. Would love to see multiple languages supported in various ways by OwnerRez.

Louis S
Jul 11, 2025 4:29 PM
Joined May, 2025 2 posts

100 percent! Thank you. Looks like my request got appended to an overarching one which is great. I should say, I have been very impressed with the platform. It's always "on" and syncs beautifully - it is just built super well - kudos to the developers. I also get that adding multi-language support is an immense undertaking (tons of moving parts). With that said, we got to get there.  Tackle small changes? Create a translation layer? Dunno!  :). 

RoseraieIsabella
Jul 11, 2025 4:37 PM
Joined Aug, 2023 5 posts

They had us add a translation drop-down option to our hosted site, and it looks and functions terribly. I’m hoping they can add this functionality soon as our English, French, and Arabic clients would find a better website translation option so much nicer. Giving us a hosted website that can transition between languages would be a huge win for us and our customers.