Financials card — hide or neutralize credit card & security deposit statuses on bookings where they can never apply

2 Votes Requested
Gina V
Jul 27, 2026 9:31 PM
Member for 11 months 4 posts

Current behavior: On Airbnb API bookings, the Booking Overview Financials card always shows "No credit card received" in red and "Security Deposit: None" in amber. For hosts who don't collect cards or deposit holds from Airbnb guests, both states are structurally permanent — Airbnb never transmits the guest's card, and no deposit is ever scheduled.

The problem: these render as alert states for a condition that is 100% expected on every Airbnb booking, forever. A warning that is always on is a warning that gets ignored — which defeats the purpose of these exact indicators on direct bookings, where "no card received" is a genuine problem I'd want to catch.

OwnerRez already knows this is my configuration. Every signal exists:

- The booking source is a channel integration that does not transmit credit cards (Airbnb API).

- No security deposit hold or RDD is scheduled on the booking, and none is applicable to this listing site under my Property Rules / channel settings.

- No card-request workflow (security deposit guest reminder) is enabled for this channel.

Requested behavior when all of the above are true, in order of preference: 1. Don't render the credit card and security deposit rows at all. 2. Or render them as neutral informational text (e.g., "Payment: handled by Airbnb") with no alert icon or color. 3. At absolute minimum, never red/amber for these rows on such bookings.

Keep the current alert behavior wherever a card is genuinely expected: direct bookings, channels where the host processes payment (Vrbo API, Booking.com card-passing modes), and any channel booking where the host has configured deposit holds or card collection.

Katie W
4 days ago
OR Team Member Member for 3 years 269 posts

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.