Go back to old inbox

I do not see any value in the new inbox.

It's not refreshing immediately to show the last sent message, you have to go out of the thread, then come back to see it.

For a new booking it does not have an easy option to select between channel or sms, 

It only shows sms or channel messages, not email and system messages.  

Each time I need to click on Activity Timeline, then click on full view to have a conversation through the good old inbox.

It takes me two extra clicks each time to view any message.

Hi Haydar B,

We will not be going back to the old inbox, but we welcome your feedback!

It's not refreshing immediately to show the last sent message - This is actually a bug that we have a work card open to address. Thank you for brining this to our attention. Once we have a hotfix rolled out for this, those messages should automatically refresh.

For a new booking it does not have an easy option to select between channel or sms - This is because the new inbox works off of what message threads already exist. If no SMS thread has been created yet, the option will not be there to toggle to until you send your first SMS message to this user.

It only shows sms or channel messages, not email and system messages. - System Messages and triggered emails can be seen in the Activity Timeline in one click. Keep in mind that those are not inbound messages, so even if we fully supported emails within the new inbox at this time, those would not display in the "inbox" view.

I am closing this request as we do not intend to move back to the old inbox. If you'd like to make specific suggestions for the inbox as it stands today, feel free to write up individual Feature Requests for what you're suggesting!