Is there a way to show guests multiple payment options when they check-out (credit card, ACH, Venmo, Zelle, Crypto, etc). Then they can decide how to pay and we can decide if we want to add a surcharge for let's say CCs. I know all of those payment options are available, but only 1 can be set up when they guest is checking out and the others need to be manual.
Hi Nicole!
You should be able to accomplish this by creating custom payment options. To configure this, go to Settings > Payment Methods and click Connect a Payment Method. On the following page, scroll to the bottom of the page and click 'Add Custom Option' under Manual Payments. From there, you can insert instructions on how they can send their payment. Be sure to do this for each custom payment you'd like to present to them when booking direct (ACH, Venmo, Crypto, etc). More on custom payment options here: https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options
Once those have been configured, guests should see them as a payment option, along with the ability to pay via credit card if a payment processor has been added to the account, when booking on your hosted website or a booking/inquiry widget that's been inserted on your custom site.
You'll want to keep in mind the setting for custom instructions in the property rules that have been set. The default setting is 15 days, meaning if a guest books less than 15 days before arrival, the custom options won't be available for them. If you'd like to change this, go to Properties > click on the property name > go to Rules > click the Change button. Under Offline Payments, you can adjust the number of days the guest needs to book in the future in order for them to see the custom payment options. More on this here: https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options#instructions
Please reach out to help@ownerrez.com if you have any questions!
