Host chargeback protection auto evidence

Hi OwnerRez Team,

I’d like to request a critical feature upgrade to better protect hosts from chargebacks on both direct and Airbnb-linked bookings:

Automatically attach each guest’s signed rental agreement (PDF) and booking metadata to all card charges processed through OwnerRez — including those tied to Airbnb bookings (e.g., security deposits or damage holds) — so that the documentation is preserved and auto-submitted in the event of a chargeback.

🔐 Why This Is Crucial:

• I recently lost a $1,700 chargeback because I accidentally submitted the Stripe dispute without attaching the signed rental agreement, and there was no way to correct it afterward.

• The agreement was signed and stored inside OwnerRez, but not linked to the charge itself — meaning Stripe never saw it.

• While most protections are focused on direct bookings, Airbnb guests can still file chargebacks on security deposits or incidentals charged to a card on file through OwnerRez. These charges need the same level of documentation support.

• Without auto-attached agreements, there is always risk of:

   

  • Human error during dispute submission

  • Missed deadlines

  • Losing otherwise winnable disputes due to technical gaps

   

✅ What This Feature Should Do:

1. Automatically attach the signed rental agreement to any charge processed via Stripe, Authorize.net, or other payment gateways — including those tied to Airbnb or Vrbo bookings where OwnerRez is holding a card on file.

2. For chargebacks:

    

   • Either auto-submit the agreement, or

   • Present it for easy manual approval with all metadata pre-loaded

    

3. Include timestamped metadata: booking details, check-in/out dates, guest info, and agreement signature time.

4. Ensure these attachments persist for security deposit holds, cleaning fees, and damage charges even if the booking originated on Airbnb.

🧠 Who This Helps:

This would benefit:

• Hosts with direct bookings

• Hosts using OwnerRez to collect damage deposits or hold cards on Airbnb stays

• Anyone dealing with increasing fraud and chargebacks across platforms

Thank you for considering this. It would be an incredible safeguard for professional hosts and elevate OwnerRez above any competitor in terms of chargeback protection.

Sincerely,

James DeFazio

DeFazio Rentals LLC

Hi James,

Thanks for submitting this request!

We're not aware of an ability to attach PDF's to charges via the API with our integrated processors. Would you have any examples of this based off experience with other software providers that you could share with us?

What you're suggesting may not be possible as your request is written. Regardless, this request is a good discussion point for thinking of ways we could improve these processes for a cleaner user experience.

YES!! this is a fantastic idea. So much time is wasted to try to screen capture and provide information back to a charge back. 

Having a button that would create a report of all guest record data into an organized file would be great. 

Unfortunately we are having to deal with this more and more as guests think its ok to stay and then go back weeks later to make a charge back. 

The only not ideal work around I have found is to charge refundable deposits instead of deposit holds. They are much harder to lose a chargeback on especially with a signed rental agreement. 🤷🏼‍♂️ if anyone else has any suggestions let me know!