When we receive a guest SMS, whether an inquiry or questions about a booked property, there is no indication which property in our portfolio they are referring to. Guests usually assume we know which property they are talking about as they aren't thinking about portfolios that include many properties. We know that if we were inside of OR looking at the message, it would show the property associated with the message, but on our phones seeing the text pop up, that context is missing.
We would like some indication of the property that goes with a guest SMS message that appears on our phones. OR - if that is not possible, then allow us to set up a trigger whenever a guest sends their first SMS that automatically sends a reply from us - "Thanks so much for reaching out to us! Could you please confirm which property you are inquiring about as we get started – the property name is the first thing you see in our listing description. Thanks!” Then at least, we’d get that established before jumping into the rest of the conversation.
